Front Office Supervisor

Malta Marriott Hotel & Spa is currently looking to recruit a Front Office Supervisor to join their team on a full-time basis.

Job Role:
At Malta Marriott Hotel & Spa, we seek people who are positive, creative, dedicated and passionate about everything they do and who are proud to be associated with one of the most recognisable hospitality brands in the world.
This is where you come in.

The Front Office Supervisor will supervise and co-ordinate the shift activities at the Front Desk, and act as a liaison between guests and Management to provide efficient, prompt, courteous, trouble-free and proactive service to customers; hence maximise room revenue and guest satisfaction.

Responsibilities:

• Ensure prompt, efficient and courteous reception of guests
• Communication and recording of complaints
• Assist in training new staff members, coach them and monitor their performance
• Ensure the desk is covered at all times
• Have full awareness of the current daily status of the Hotel
• Ensure smooth handover to the next shift

The selected candidate must:

• Have previous similar experience within a 5-star hotel environment
• Able to speak in English and another European language
• Have excellent communication skills
• Be able to address guests' needs and demands
• Have an eye for detail and a smart appearance
• Be a team player
• Flexible with working hours including nights, evenings and weekends.