Casino Coordinator

As a Casino Coordinator, you will work in a dynamic and expanding team, coordinating delivery of a best-in-class Casino and Games Product, from our Malta-based office.

You will join the Gaming Product Operations team and will manage a wide range of tasks whilst playing a key role in ensuring the smooth day-to-day operations of our Casino and Games Products.

You will build strong relationships by working closely with internal and external teams such as Compliance, Operational Development, Games Delivery, CRM, Design and Publishing, Operations Gaming Support, and Game Providers.

The position is available on a full-time basis, from Monday to Friday, and all relevant training will be provided.

Preferred Skills and Experience:

• Ability to build strong working relationships with game providers through email, phone, and face-to-face contact.
• Forward thinking with a passion for delivering the highest quality, ensuring the user experience is at the centre.
• Results-driven, self-starter with good communication and presentation skills.
• Ability to work under pressure on multiple concurrent tasks and projects whilst maintaining excellent attention to detail.
• Strong organisational and prioritisation skills, with the ability to work independently without supervision.
• Excellent oral and written English language skills.
• Ability to be innovative, creative, and think laterally to understand and adapt to market and technology trends.

Main Responsibilities:

• Being the point of contact, driving improvements, coordinating games releases, and taking ownership of designated markets.
• Contributing to the creation and suitability of the games roadmap.
• Monitoring and reporting of financial performance.
• Managing relationships with game providers.
• Assisting with the delivery of projects, such as new provider integrations and regulatory market integrations.
• Working with the Games Delivery team to ensure games are tested in Staging and Live environments, in line with agreed testing scripts.
• Completing testing whilst providing a good user experience to customers.
• Managing the team mailbox and actioning appropriate emails.
• Proactively completing competitor and country analysis and presenting improvements on the designated regulatory markets.
• Actively participating in analysis and implementation of new product features to continually improve bet365 offerings.

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