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Technical Support Engineer
This job is closed and no longer accepting applications.
SimplyPay Ltd Malta is looking to recruit a Technical Support Engineer to join their team on a full-time basis.
Job Summary: As a member of SimplyPay Technical Support team, Technical Support Engineer provides real-time, high-level technical support on the Company's products. The fundamental goal of this position is to help the customers achieve success using the Company's products. Technical Support Engineer is expected to take over more complex support incidents, be self-directed, be able to determine and follow priorities.
*Candidates applying must have good knowledge of written and spoken English and Russian languages
Job Responsibilities:
Job Summary: As a member of SimplyPay Technical Support team, Technical Support Engineer provides real-time, high-level technical support on the Company's products. The fundamental goal of this position is to help the customers achieve success using the Company's products. Technical Support Engineer is expected to take over more complex support incidents, be self-directed, be able to determine and follow priorities.
*Candidates applying must have good knowledge of written and spoken English and Russian languages
Job Responsibilities:
- Communicate clearly and precisely with customers in verbal form, and maintain accurate and timely records in the Company's incident tracking system;
- Solve basic common user problems in real-time, including software functionality problems and questions; data communication/ networking troubleshooting and installation problems and questions; networking software, network protocols;
- Commissioning and preparation of ATMs for installation;
- Physical installation of ATMs at merchant site;
- Managing parts and components boot stock;
- Learn product troubleshooting techniques;
- Communicate with other SP engineers and test engineers;
- Install tracking device fitted clients car and provide the maintenance;
- Perform other job-related duties as assigned;
- Preparing operational and technical reports on an ongoing basis.
Required Qualifications:
- Bachelor degree in Computer Science, Electrical Engineering or equivalent;
- Good knowledge of written and spoken English and Russian languages;
- “HS& A” soft wear system certification or relevant is required;
- Familiarity with Terminal (HAS P01), SIM card kiosk (HAS S01) and Urban Transit card’s terminal (HAS T01);
- Previous experience with networking software;
- Strong knowledge of networking protocols;
- Ability to learn and adapt quickly to new standards, ideas and techniques;
- Strongly developed analytical and troubleshooting skills;
- Telecommunications background is a plus;
- Previous experience in software/ hardware technical support.
Competencies:
- Must possess people skills and a personal style that will establish credibility with internal and external customers alike;
- Possess strong verbal and written communications skills;
- Able to think-out-the-box and generate new ideas;
- Be responsible, self-disciplined, reliable, systematic, and have a high degree of personal integrity;
- Follow procedures and have a structured approach to problem-solving;
- Be organized and motivated and able to manage own time effectively and respond positively to different situations.
The company offers the following:
- Competitive salary (including car allowance and cellphone allowance);
- Tailored incentive scheme designed to financially reward job performance;
- A challenging, rewarding and fun work environment.
SimplyPay Ltd:
We are an innovative company remaining devoted to the core values of the financial world: TRUST and INTEGRITY. Therefore, we bring to Malta our self- service payment kiosks, yet the most convenient and reliable way to pay most of your bills and needs. Our products and services have been created with 3 simple yet most important things in mind:
Simplicity: SimplyPay is here to provide its customers and partners with reliable and instant transactions in the real-time mode. With us your payments will be processed at no time, saving your precious time for more important things!
Convenience: With SimplyPay kiosks payments are done with only 2-3 simple steps at almost no cost. SimplyPay offers the network of the most convenient locations throughout Malta, some of which operate 24 hours.
Reliability: When it comes to reliability, first and foremost, each cent paid through SimplyPay payment kiosks is insured. Should any issue arise our Support Team is there to help you almost immediately.
Full Time
Job Type
Intermediate (1-3 years), Experienced (3 years +)
Experience Level
Engineering
Category
Business Support Services
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