IT Junior Business Solution Specialist

JOB OUTLINE:                           

This role offers an exciting opportunity for a driven and tech-savvy individual to contribute to the success of our organization by bridging the gap between IT and business needs. As an IT Junior Business Solutions Specialist, you will play a key role in identifying business challenges, developing, and implementing IT solutions, and driving positive change.

RESPONSIBILITIES:

Hands-on Support:

• Assisting with data collection and analysis to identify business challenges and opportunities for improvement.
• Participating in the development and implementation of IT solutions, including software selection, configuration, and testing.
• Providing technical support to internal users and assisting with troubleshooting issues.
• Conducting user training and documentation for new systems and processes

Change Management:

• Supporting the development and implementation of change management plans for IT solutions.
• Communicating effectively with stakeholders to ensure understanding and adoption of new technologies and processes.
• Assisting with user training and change management activities.

Budgeting and KPIs:

• Assisting with the development and monitoring of IT project budgets.
• Tracking key performance indicators (KPIs) for IT solutions and reporting on progress towards objectives.
• Conducting cost-benefit analysis for proposed IT solutions.

      Assisting the IT Business Solutions Manager:

• Managing assigned projects and tasks independently with minimal supervision.
• Attending meetings, taking notes, and preparing reports as needed.
• Conducting research and preparing presentations on relevant IT topics.
• Staying up to date on the latest IT trends and technologies.

GENERAL

• Be knowledgeable and adhere to the company policies & procedures.
• Maintaining confidentiality about information being processed, accessed, or stored.
• Performing all duties to ensure the deliverables are achieved for the success of the department and its initiatives.

SKILLS & COMPETENCIES

• Diploma in IT/Computer Studies or an equivalent.
• Experience in Project Management.
• Strong communication and problem-solving skills.
• Experience dealing with external stakeholders.
• Ambitious, good attitude, willing to learn and promote teamwork spirit.
• Sound Experience in Microsoft platforms and products i.e., Word, Excel, and PowerPoint.
• Experienced working in multi-site organisations environment.
• Must be willing to be on-call and travel to off-sites.