Technical Contact Centre Agent

Melita Ltd in Malta is currently looking to recruit a Technical Contact Centre Agent to join their team on a full-time basis.

Job description:
At Melita, we're all about tech, innovation, and having a blast while doing it! We're on the hunt for tech-savvy, energetic individuals to join our "Tech Squad" as Technical Contact Centre Agents. If you're a self-proclaimed tech geek (or almost), love helping people, and are ready to make troubleshooting a fun adventure, this is your chance to shine!

As a Technical Contact Centre Agent, you won't just be answering calls; you'll be taking up technical challenges, assisting customers, and making their day brighter. Our "Tech Squad" is all about turning complex technical issues into problem-solving missions through phone, chat, and email support.

Key Responsibilities:

• Be the hero of the day by resolving technical inquiries and sharing your tech wisdom
• Dive into the digital world to process orders, handle account inquiries, and offer guidance to customers
• Master the art of handling customer concerns with ease
• Keep detailed records of your tech support adventures
• Achieve and exceed tech-tactic performance metrics
• Stay up-to-date with the latest telecommunications trends.

Job Requirements:
Qualifications:

• A passion for all things tech
• Exceptional communication skills
• Ability to translate tech jargon into plain Maltese and English
• Basic computer skills (knowing your way around gadgets and software)
• A knack for teamwork and the ability to work independently
• A desire to embrace a fast-paced tech-savvy environment
• Previous customer service experience is a plus, but enthusiasm is a must.

What we promise:

• Competitive salary with additional bonuses based on departmental objectives
• Learning & Development programs to ensure continual growth
• Opportunities to grow and advance further in our one-of-a-kind, fun-fuelled company
• A vibrant and energetic work environment.