Sportsbook Account Manager

About the role:

We are searching for a Sportsbook Account Manager to join our recently formed team supporting the growth of our newest product. This role is pivotal to the success of our latest product vertical so the role provides you with the opportunity to have very high levels of personal influence around a key new product launch.

Our values:

• PERSISTENCE We never give up and are determined to be the best at what we do.

• RESPECT We value and respect our clients, players, and our team members; promoting professionalism, integrity, and fairness without compromise.

• OWNERSHIP We take ownership of our work and consistently deliver in a reliable manner; always providing the highest level of quality.

Joining our PRO team means working at the forefront of an exciting and ever-growing global industry. Whatever your role or experience level, you’ll play an important part in delivering our success. And you can expect to learn, have fun, and make lifelong connections along the way.

Responsibilities:

• As one of the first members of the newly created Sportsbook Account Management team, the Sportsbook Account Manager will report directly to the Head of Account Management and Onboarding team and will be responsible for providing the highest levels of service and support to Sportsbook clients helping build long-term relationships to continuously grow the success of this new product vertical.

• You are a market-oriented candidate who can help grow our B2B Account Management team and play a central role in actively nurturing our new Sportsbook customer base.

• You will be building long-term client relationships with senior stakeholders acting as the main point of contact on account management topics through an understanding of typical Sportsbook business structures, goals, and requirements.

• The role comes with commercial accountability, driving growth and profitability, monitoring customer satisfaction, and ensuring delivery of contractual obligations such as an SLA. You will work towards achieving Account Management-related KPIs and report the general status of our accounts to the Head of Account Management.

• Internally, you will interact with our Trading Support function to get visibility of all customer pain points for your accounts, a Trading Product Manager to align on customer product requirements and their progress on the Trading Product roadmap, and the Trading Operations team to align on Sportsbook KPIs and general profitability.

• You will be closely aligned with our Customer Onboarding team who are responsible for the successful onboarding and launch of a new customer before a full handover into the Sportsbook Account Management hub to manage the customer account going forward.

• You will represent our business and the wider Sportsbook team at all industry events and exhibitions where our customers frequently attend.

Key Skills:

• Superb communication skills. You can communicate effectively with different types of people, from senior stakeholders to trading experts across various communication channels, such as email, phone, video call, or face-to-face.

• Your relationship skills allow you to build rapport, trust, and loyalty with your accounts. You will help manage their expectations, and resolve issues handling a variety of scenarios with professionalism.

• You are an Account Manager with strong organisational skills. You will manage a diverse portfolio of customers and can arrange customer data and details systematically.

• Strategic skills allow you to think big picture, align your actions with your account’s objectives, and propose Sportsbook solutions that meet their needs. Through your knowledge of Sportsbook trends, you can address their challenges and present opportunities.

• Your Sportsbook knowledge allows you to fully understand the product we are offering to your accounts, helps overcome issues, and suggest solutions. You work in close tandem with internal Trading & Product teams to keep your accounts updated on the latest developments to our product and how they may benefit their business.

• Analytical skills ensuring you are comfortable with assessing and monitoring typical Sportsbook and Account Management KPIs. You should be comfortable gathering data to ensure we deliver better value to the client hence keeping them more engaged.

Requirements:

• Previous B2B Sportsbook experience is preferable.

• Proficiency in English (written and spoken).

• Flexible approach to working hours. The role will require working with accounts in various locations across different time zones.

• Available to travel as the role will require occasional travel to visit clients and/or industry events