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Customer Support Agent
Customer Care Opportunity
Are you a professional communicator with a passion for providing exceptional customer service? We are seeking a dedicated individual with strong interpersonal skills who is eager to make a positive impact in a customer care role. In this position, you’ll receive a competitive salary, comprehensive training, and opportunities for professional growth within a forward-looking company, Auto Sales Ltd (Kind’s), the authorised distributor of Mercedes-Benz, smart, Renault, Dacia, Silence, Tisto, Mutt, Daytona and Fuso.
Key Responsibilities:
• Provide a welcoming, empathetic, and professional experience for customers across
multiple channels, including face-to-face, phone, email, social media, and live chat.
• Respond to customer inquiries and resolve issues promptly.
• Schedule vehicle maintenance appointments and coordinate with our workshop team to
ensure outstanding service delivery.
• Collaborate with colleagues to achieve efficient, solution-oriented outcomes for customer
concerns.
• Ensure customer satisfaction and deliver exceptional support throughout the customer
journey.
Requirements:
• Minimum O-Level standard of education.
• Fluency in Maltese and English.
• Based in Malta or within the EU.
• Proficiency with computer systems, with prior experience in customer support being
advantageous.
• Knowledge of modern vehicle technology is an asset.
Benefits:
• Health and Life Insurance.
• Employee referral program.
• Employee discounts.
• Opportunities for career advancement.
If you’re a dedicated customer care professional ready to contribute to a supportive and solutions-driven team, we’d love to hear from you. Apply today to join our dynamic team and make a meaningful impact!
Auto Sales Limited (Kind's):
Kind’s – Auto Sales Ltd has been an industry leader on the island for over 90 years, unofficially founded in 1929, when the company began importing American cars such as Buicks and Chevrolets, as well as Austins and Willys. Following the end of World War II and in light of the steady growth of the automotive industry at the time, the company made contact with Renault of France to import Renault to Malta, which was followed by a deal with Daimler AG of Germany. Today, the company is the only authorised importer and distributor of Mercedes-Benz, Renault, smart and Dacia vehicles, Fuso trucks, Silence, Mutt, Tisto and Daytona motorbikes.
