Customer Support Agent

Customer Care Opportunity

Are you a professional communicator with a passion for providing exceptional customer service? We are seeking a dedicated individual with strong interpersonal skills who is eager to make a positive impact in a customer care role. In this position, you’ll receive a competitive salary, comprehensive training, and opportunities for professional growth within a forward-looking company, Auto Sales Ltd (Kind’s), the authorised distributor of Mercedes-Benz, smart, Renault, Dacia, Silence, Tisto, Mutt, Daytona and Fuso.

Key Responsibilities:

• Provide a welcoming, empathetic, and professional experience for customers across
multiple channels, including face-to-face, phone, email, social media, and live chat.

• Respond to customer inquiries and resolve issues promptly.

• Schedule vehicle maintenance appointments and coordinate with our workshop team to
ensure outstanding service delivery.

• Collaborate with colleagues to achieve efficient, solution-oriented outcomes for customer
concerns.

• Ensure customer satisfaction and deliver exceptional support throughout the customer
journey.

Requirements:

• Minimum O-Level standard of education.

• Fluency in Maltese and English.

• Based in Malta or within the EU.

• Proficiency with computer systems, with prior experience in customer support being
advantageous.

• Knowledge of modern vehicle technology is an asset.

Benefits:

• Health and Life Insurance.

• Employee referral program.

• Employee discounts.

• Opportunities for career advancement.

If you’re a dedicated customer care professional ready to contribute to a supportive and solutions-driven team, we’d love to hear from you. Apply today to join our dynamic team and make a meaningful impact!