Customer Support Agent

Customer Care Opportunity

Are you someone who genuinely enjoys helping people and creating great experiences? Do you thrive on communication, problem-solving, and making a difference every day? If so, this could be the perfect opportunity for you. We’re looking for a Customer Support Agent who brings energy, empathy, and professionalism to every interaction.

What You’ll Be Doing:

· Deliver a friendly, professional, and empathetic experience across multiple channels — face-to-face, phone, email, social media, and live chat

· Handle customer queries efficiently and turn challenges into positive outcomes

· Coordinate vehicle maintenance appointments and work closely with our workshop team

· Collaborate with colleagues to find smart, customer-focused solutions

· Play a key role in ensuring a smooth and satisfying customer journey

Requirements:

· Minimum O-Level standard of education.

· Fluency in Maltese and English.

· Based in Malta or within the EU.

· Proficiency with computer systems, with prior experience in customer support being advantageous.

· Knowledge of modern vehicle technology is an asset.

What We Offer:

· Competitive salary package

· Health and Life Insurance.

· Employee referral program.

· Exclusive staff discounts.

· Ongoing training and career growth opportunities.

Working Conditions:

· Office-based role

Why Join Us:

· Work with leading automotive brands including Mercedes-Benz, smart, Fuso, Renault and Dacia

· Be part of a modern, forward-thinking organisation with strong growth ambitions

· Gain exposure to a dynamic after sales and customer experience environment

If you’re a dedicated customer care professional ready to contribute to a supportive and solutions-driven team, we’d love to hear from you.