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IT Support Representative - Italian Speaking
This job is closed and no longer accepting applications.
Our client within the telecoms industry is looking for an IT Support Representative - Italian Speaking to work in their offices in Malta. The successful candidate will offer first-line support to the company's clients and be their primary point of contact.
- Tackle customer requests and maintain a high level of customer satisfaction.
- Identify the customers’ needs and assist customers with their queries.
- Handle and address complaints in a timely manner using the proper methods and tools.
- Actively monitor traffic, and identity, and report any issues according to the Company’s procedures.
- Escalate technical issues using the SOPs of the Company.
- Build relationships and trust with customers through open and interactive communication and preempt issues before they arise.
- Work in a proactive manner to identify issues that may arise before the customer reports such issues.
- Shift roster: 7am to 3:30pm - Morning | 9:30am - 6pm - Late morning shift | 2pm - 10:30pm - Afternoon | 10:30pm - 7:00am - Night
- Excellent verbal and written communication skills in English
- Strong analytical, technical troubleshooting and problem-solving skills
- Ability to multitask and organize workload
- Experience working in IT
- Open to shift work
- Proficient in Italian
- A Diploma in IT
- Health Insurance
- Life Insurance
- Hybrid working
- Gym allowance
Konnekt:
Established in 2007, Konnekt has grown into Malta's leading job agency. Our team is here to simplify your job search by presenting over 400 career options across various fields. We have robust connections with top employers in Malta, making us the ideal choice for anyone considering a career change.
At Konnekt, we believe in straightforward actions and staying true to our values. This commitment has been the driving force behind our success. Whether you're seeking new opportunities or exploring a different career path, we are your reliable partner throughout the process.
Our website provides more insights into our approach and the array of services we offer. Take a moment to explore and discover how Konnekt can be instrumental in shaping your professional journey.
€16,000 to €18,000 / year
Salary
Full Time
Job Type
Entry (0-12 months)
Experience Level
Customer Service
Category
Telecommunications
Industry
Receptionist
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