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Customer Operations Associate
Are you an experienced contact centre professional fluent in both English and Maltese? Do you take pride in delivering efficient, high-quality support and communication? Atlas Insurance is looking for a Customer Operations Associate to join our Customer Experience Team to support in several initiatives.
This role is ideal for someone with a solid background in structured service environments who thrives on process, accuracy, and clear communication.
Key Responsibilities
- Use our case management system to handle, document, and close customer cases efficiently and on time.
- Maintain clear, concise records of actions, communications, and resolutions.
- Collaborate with teams in insurance and claims to support smooth customer onboarding and training.
- Track key operational metrics related to onboarding and data quality.
- Follow structured procedures to ensure consistent and excellent customer service.
- Respond to user and customer inquiries via phone and email, always providing timely updates.
- Perform general administrative and support tasks to help the team deliver on its targets.
Requirements:
- At least 1 year of experience in a contact centre or similar customer-facing support role.
- Excellent spoken and written communication skills in both English and Maltese.
- Confident in handling customer communications via phone and email in a professional, service-driven manner.
- Skilled in using case or ticketing systems to manage and resolve requests.
- Familiarity with business software tools like Outlook, Excel, and virtual phone systems.
- Meticulous attention to detail with a structured, process-oriented approach to tasks.
- Collaborative attitude with a willingness to support others across operational teams.
- Applications not meeting the above criteria—especially language and experience requirements — will not be considered.
About Us
#TeamAtlas reflects our commitment to crafting the right environment that empowers employees to provide the best possible services and products to our clients by continually investing in their wellbeing.
We offer reduced summer hours, sponsorships for professional qualifications and training, health insurance, staff discounts, and hybrid work amongst others.
#TeamAtlas is an equal opportunity employer committed to excellence, development and empowerment.
Please read our Recruitment Privacy Policy, found here before applying: https://www.atlas.com.mt/atlas-group-recruitment-privacy-policy/
Atlas Insurance PCC Ltd:
The Atlas Group of Companies forms one of Malta’s foremost insurance and financial services organisations with a staff complement of over 170. The flagship company of the Group is Atlas Insurance PCC Limited (“Atlas”), a general business insurer operating an extensive intermediary network across the islands. Atlas was the first direct insurer to convert to a Protected Cell Company (PCC). Atlas gives promoters the opportunity to own their own EU insurance vehicle with less capital and less cost, also avoiding fronting requirements. Atlas is an independent PCC giving the option to promoters to outsource cell management to authorised insurance managers. Cells in Atlas can also write third party risks, where our substantial active core provides added security and flexibility. The company maintains substantial surplus funds over regulatory requirements. Atlas is a forward-looking insurer with ambitions for growth, always striving to identify and ready to exploit new business opportunities. Another member of the group is Ark Insurance Management PCC Limited that provides insurance management services for international general insurance and reinsurance companies including captives, protected cell companies and ILS fund managers.Ark also offers the hosting of management cells for third party foreign insurance managers which enables them to avail themselves of Ark’s local licensed insurance management services capability and representation at a lower cost when compared to obtaining a stand alone licence.
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