Front Office Sales

Our client is looking to onboard a Front Office Sales Executive to join their growing team. The successful candidate will be responsible for managing front office operations, handling customer inquiries, supporting sales activities, and ensuring smooth day-to-day administrative and sales processes. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Responsibilities

• Answer and manage incoming telephone calls professionally and efficiently
• Welcome and assist walk-in customers, providing product information and sales support
• Identify customer needs and recommend suitable products and services
• Prepare quotations and process customer orders while maintaining a high standard of customer service to encourage repeat business
• Prepare and distribute internal memos and communications as required
• Complete daily sales and cash closing reports accurately, ensuring all documentation is filed and maintained correctly
• General front office administration and reception duties
• Assist the marine sales team with customer inquiries and sales requests
• Coordinate with internal departments to ensure timely processing of marine orders
• Follow up on marine customer requests and provide updates as needed
• Assist in preparing products and documentation for customer deliveries
• Coordinate with warehouse and logistics teams to ensure orders are ready for dispatch
• Confirm that deliveries have been completed successfully and that customers have received the correct products
• Resolve or escalate any delivery discrepancies promptly
• Prepare customer invoices accurately
• Process cash/card payments in accordance with company procedures and daily cash reconciliation to ensure cash balances are accurate

Requirements

• Previous experience in a front office, customer service, sales, or administrative role
• Diploma or equivalent qualification in Business Administration, Sales, or a related field would be considered an asset
• Excellent verbal and written communication skills in both English & Maltese
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Ability to work both independently and as part of a team
• Flexible and willing to support different departments when required
• Friendly, approachable, and customer-oriented with a proactive with a problem-solving mindset