Customer Care Agent

Are you passionate about customer experience and eager to make a difference every day? Join our customer care team and play a vital role in providing assistance and information to our passengers. If you’re looking for a meaningful role where your skills can truly make an impact, we’d love to hear from you!

Main Responsibilities include but are not limited to:

• Answering Calls – Responding to customer queries

• Replying to customers’ messages via different channels including Facebook, Web, Emails etc.

• Dealing with complaints in a courteous and professional manner

• Logging of complaints on internal system and escalating to the respective departments as necessary

• Adhering to the average call handling time and quality standards required

• Acting as backup receptionist when required

• Working on a shift basis

• Any other duties related to the job position that may be required

Requirements:

• Strong communication skills, both written and verbal - Maltese and English;

• Microsoft Office Package; MS Excel and MS Word;

• O level standard of education;

• Positive attitude;

• Flexibility to work shifts and willingness to learn;

• Ability to work as part of a team and unsupervised at times;

• Ability to work accurately, with attention to detail;

• Problem solving skills;

• Ability to think outside the box and go the extra mile for the customer.