Front Office Manager - Customer Service jobs in Malta - March 2023
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Front Office Manager

Hilton Malta , Central Malta

Hilton Malta is currently looking to recruit a Front Office Manager to join their team on a full-time basis. 

Job Role: 
The role of the Front office manager is to oversee and be accountable for the strategy and daily operations of Reception, Concierge, Executive Lounge, Telephone Operator, and night and Guest Relations functions. The selected candidate will support and champion Hiltons Vision of being recognised by our Guests for ‘making the ordinary extraordinary!’ The Front Office Manager will be responsible to ensure a consistent quality of customer service in accordance with Hilton Standards and providing leadership and direction to the team.

  • A proactive, creative and enthusiastic leader who will take responsibility for moving the department forward in accordance with brand guidelines
  • A person who is a natural and charismatic leader and who has the ability to engage and motivate the team toward success
  • A team player who can work well with all other hotel departments
  • A person who has a genuine concern for guest satisfaction and operational excellence
  • A competitive person who is consistently driven to accomplish and exceed goals
  • Creates a sense of urgency in matters that will impact the success of their business objectives
  • A person who is highly organized and has the ability to focus on the detail
  • A person with excellent communication skills.

  • The ideal candidate would have previous experience at the Front Desk at a managerial level preferably in a five-star hotel
  • An educational background in the field of hospitality will be considered an asset
  • Fluency in written and spoken English is a must; however, fluency in Maltese, French, and Italian will be of benefit.

Hilton Malta:
Ideally located within the award-winning Portomaso Yacht Marina, along the coast of the fashionable district of St. Julian’s, the hotel is just minutes away from all the major entertainment areas, attractions, and sites Malta has to offer. The accommodation comprises 413 guest rooms & suites including non-smoking and interconnecting rooms, as well as rooms for guests with reduced mobility. Each guest room offers the discerning traveller breathtaking views of The Mediterranean Sea or the Yacht Marina. Hilton Malta features award-winning restaurants & bars, four outdoor pools, a floodlit tennis court, as well as an indoor pool, spa, and health club; making it an idyllic resort with year-round sunshine and an abundance of outdoor activities.

Full Time
Job Type
Intermediate (1-3 years), Experienced (3 years +), Middle Management
Experience Level
Customer Service
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