Customer Care Agent (South of Malta - On Premises)

Our client, operating within the transportation sector, is seeking to recruit a Customer Care Agent to join their team.

Salary: € 18,614 gross per year

Responsibilities:

• Answering calls and responding to customer queries.
• Replying to customers’ messages via different channels including Facebook, Web, Emails etc.
• Dealing with complaints in a courteous and professional manner.
• Logging of complaints on internal system and escalating to the respective departments as necessary.
• Adhering to the average call handling time and quality standards required.
• Acting as backup receptionist when required.
• Working on a shift basis.
• Any other duties related to the job position that may be required depending on the exigencies of the business at the time.

Requirements:

• Strong communication skills, both written and verbal - Maltese and English.
• Microsoft Office Package; MS Excel and MS Word.
• O level standard of education.
• Positive attitude.
• Flexibility to work shifts and willingness to learn.
• Ability to work as part of a team / unsupervised at times.
• Ability to work accurately, with attention to detail.
• Problem solving skills.
• Ability to think outside the box and go the extra mile for the customer. 

Schedule (shift-based):

• On a Shift basis Monday to Sunday with two days off per week 
• Shift A: 7:00 AM till 3:30 PM
• Shift B: 10:30 AM till 7:00 PM
• Two off days which can be during weekend or weekdays