German-speaking VIP Manager (iGaming)

About the role

We’re looking for a German-speaking VIP Manager to build and nurture relationships with our most valuable players on the DACH market. You’ll be the personal point of contact for VIP customers — understanding their preferences, keeping them engaged, and making sure they feel genuinely looked after.

What you’ll do

• Manage and grow a portfolio of VIP players on the German-speaking market

• Build long-term relationships through personalised communication (email, chat, phone)

• Monitor player activity and proactively reach out with tailored offers, bonuses and rewards

• Handle VIP queries and escalations quickly, always with a premium level of service

• Work closely with CRM, Payments and Customer Support to resolve issues and improve player experience

• Track KPIs (retention, reactivation, deposits, churn) and report on portfolio performance

• Identify at-risk players and win-back opportunities

What we’re looking for

• Native or near-native German (C1/C2) and fluent English
•  2+ years of experience in VIP / account management within iGaming or online casino (must-have)
• Solid understanding of the DACH gambling market and player behaviour
•  Excellent communication and relationship-building skills
•  Data-driven mindset — comfortable with player metrics and CRM tools
•  Availability to work shifts, including evenings, nights and public holidays when required (paid additionally)
•  Discretion, reliability and a genuine service-first attitude

What we offer

• Fully remote, B2B contract

• Competitive salary + performance-based bonuses

• Dynamic, international team

• Room to grow within a fast-scaling iGaming group