Front Office Clerk

Job Description
YUE Healthier Living in Naxxar, Malta a now well-established name within the Wellbeing, Health & Fitness industry, is looking to recruit a Front Office Clerk to carry out front office, customer care & clerical duties. The role requires candidates who can work on a 40-hour per week basis between Monday and Saturday on a rostered shift basis. The selected individual will report directly to the Managing Director & Front Office Manager.

Duties include:

• Receive clients/members of the Complex by greeting them warmly & chaperoning them accordingly.
• Attend to client inquiries being done in person, over the phone, via email & other social media platforms. It is imperative that these are dealt with in the utmost proficient manner whilst informing clients of the services and rates being offered within the complex for use of facilities & other third-party services offered within the same complex.
• Handle any issues that might arise which are forwarded to Front Office promptly & courteously and notify Management concerned accordingly.
• Schedule appointments for medical professionals in attendance for patients requesting appointments according to their needs. This has to ensure that both the medical professional’s needs & patient needs are met, whilst dealing with confirmations, rescheduling & canceling of such appointments.
• Dealing with medical professional’s processing & listing of payments to be then forwarded to the respective professionals accordingly. This is expected to be done in the utmost conscientious manner.
• Processing of memberships being acquired for use of facilities offered within the Complex for which terms & conditions of use of complex facilities are to be well communicated & conveyed to potential members & members alike.
• Any other reasonable tasks as requested by management.

The selected candidate must possess:

• Previous experience in a front-office position in a similar role is considered an asset;
• Minimum standard of education at O Level certification standard is a must;
• Maltese & English speaking is a must;
• Knowledge of MS Office, MS Excel & MS Outlook is a must. Training of use of booking system used will be given.
• High customer service orientation;
• An outgoing personality;
• Be a team player by demonstrating an enthusiastic and positive approach;
• Able to work with own initiative with minimal supervision at the highest level of standard.
• Possess strong interpersonal skills resulting in outstanding communication, teamwork, flexibility, and cohesiveness with all peers;
• The ability to remain patient and composed in stressful situations when dealing with possible client complaints by addressing the issues in a very courteous manner to protect & maintain the high standard of the Complex.
• Be able to demonstrate a consistent level of commitment by being fully engaged with the job role.
• Willing to work on a shift basis, having afternoon/evening shifts included within the roster.
• All applications will be treated in the strictest confidence.

YUE healthier living:
The name ‘YUE’ is of Chinese origin and is commonly used for female names. The meaning of YUE stands for new a moon which symbolises a new beginning and a fresh start. Our concept is for people of all ages, backgrounds, and social statuses. The services we offer are based on the following sectors: Wellness, Medical & Rehabilitation Centre, Weight Loss, Work Out Classes, Medical Consultancies, Nutritionist Services, Hydrotherapy Services, Spa Services, Rehab Professionals and a Healthy Bistro. YUE Active: Fitness Gym, Sports Science Lab, Functional Performance Gym, Bio-Mechanical Assessments, Injury Rehab consultancies, Personal Training, Sessions, Triathlon Training with Counter Current Swimming. YUE Aquatic: 25m Lap Pool, Hydrotherapy Pool, Counter Current Pool, Aqua Bike, Aqua Treadmill, Swimming Lessons and Aqua Weight Loss Programmes. YUE Destination Management Company: Conference & Event Organisers, Leisure Travel & Corporate Services, Ground Handling Services, Medical & Social Services. All services are offered by professionals with the best equipment available and backed up by good financial packages.