Front Desk Agent (Night)

As a Front Desk Agent, you will be the first point of contact for guests, providing them with a warm welcome and ensuring their stay is comfortable and enjoyable. You will handle guest inquiries, manage reservations, and assist with various administrative tasks to maintain efficient front desk operations.

Main Duties and Responsibilities

Greet guests upon arrival with a friendly and professional approach.

Check guests in and out of the hotel, ensuring accuracy in reservation details and payment processing.

Provide information to guests about hotel facilities, services, and local attractions.

Address guest concerns and inquiries promptly and courteously, striving to exceed their expectations.

Manage hotel room reservations, including booking, cancellations, and modifications.

Ensure accuracy of reservation details and communicate special requests to relevant departments.

Maintain knowledge of room availability, rates, and promotions to effectively upsell and maximize occupancy.

Answer phone calls and respond to emails in a professional and timely manner.

Handle guest correspondence, including mail, faxes, and messages.

Maintain accurate records of guest accounts, payments, and transactions.

Assist with cashiering duties, including handling cash and processing payment

Perform daily night audit and other administrative tasks.

Assist guests with arranging transportation, booking tours, and making restaurant reservations.

Provide recommendations for dining, entertainment, and sightseeing based on guest preferences.

Anticipate guests’ needs and proactively offer assistance to enhance their overall experience.

Communicate effectively with other hotel departments to ensure seamless guest service delivery.

Collaborate with housekeeping staff to coordinate room assignments and prioritize guest requests.

Work closely with the Front Office Manager and other team members to address any issues and improve operational efficiency.

Required Knowledge, Skills and Experience

Previous experience as a hotel receptionist or in a customer service role within the hospitality industry.

Excellent communication and interpersonal skills, with a strong focus on guest satisfaction.

Proficiency in Microsoft Office suite (Word, Excel, Outlook).

Strong organizational and multitasking abilities.

Attention to detail and accuracy in handling tasks.

Working night shifts, ability to work flexible hours, including day shifts, weekends, and holidays.

A good command of the English language.