Customer Support Representative (Night Shift)

SOL Networks Ltd (Social Discovery Group) in Malta is currently looking to recruit a Customer Support Representative (Night Shift) to join their team on a full-time basis.

Working hours:

• 10 PM - 10 AM (Night shift) 2 by 2.

Responsibilities:

• Provide full premium customer support to our VIP Clients (via Helpdesk, Messaging, and live support to include Chat and Phone)
• Respond promptly to Customers' inquiries (technical, payments, etc.), handle and resolve customer complaints
• Indirect Sales to provide customers with full information regarding our services and motivate usage (general information, how to use, set up, pay, etc.)
• Maintain records of customer interactions and transactions, record details of inquiries, comments, and or complaints
• Communicate and coordinate with internal departments (including remote offices as needed)
• Provide feedback and suggestions on the efficiency of the customer service process i.e.: adoption/Implementation of necessary changes for customer service improvement.

Requirements:

• Must have a valid work permit 
• 2 years of experience in the US or UK Customer Call Center Environment
• Experience working night shifts is a must
• Experience working with high-profit clients
• Excellent Communication skills, Verbal and Written, with a strong emphasis on Customer Satisfaction
• The ability to make quick decisions and resolve issues effectively and efficiently is essential
• Team Player - “ Can Do Attitude”
• Ability to work under pressure with the ability to multi-task and prioritize work within deadlines
• Flexible for backup support on occasion or as needed
• Applicants must be Maltese/EU Nationals/other nationals who are entitled to equal treatment as EU Nationals with regard to employment due to EU legislation & treaty rights about the free movement of workers (a must).

Benefits:

• Internal training sessions and industry conferences
• Bonuses for outstanding task results and successful recommendations for open vacancies
• Our own line of branded clothing and accessories with corporate logos for various occasions
• Online contemporary lectures, art workshops, and meetings with artists within our Art & Technology program
• Internal gamified gratitude system: get bGetses from your colleagues and exchange them for days off, our merch, massage/concert/sports certificates, etc.
• Paid vacation, sick leaves, and an extra 7 paid wellness days per year
• Health insurance
• Fitness compensation
• Children's education reimbursement. 50% compensation for the costs of kindergarten or school, up to $1000 (€912.51) gross per year per child according to the paychecks.

Why work with SDGroup:

• Opportunity to collaborate with social discovery visionaries and professionals with a background in launching global products.
• We support the digital nomad culture and regularly send employees on trips around the world.
• We have a gamified gratitude system, where employees receive bonuses and exchange them for time off, branded gifts, or certificates. We also reward employees for outstanding task results and successful recommendations for open vacancies. 
• We organize internal training sessions and send employees to industry conferences.
• We give customized branded souvenirs upon being hired, on professional holidays, and at all corporate events. 

Join the global team of SDGroup professionals!