We at Vittoria Services are looking to recruit Customer Support Agents to join our team on a full-time basis. We believe in providing an excellent, efficient, and high-level customer service experience to our players/customers. Customer support handles all customer contacts through calls, emails, and web chats. A multi-skilled agent is one that is able to effectively cope in an ever-changing environment. Such a CSR offers an essential, value-adding service that aims to provide the first-call resolution to our players/customers and continue to add value and exceptional customer service.
*Candidates applying must either have the right to work in Malta (EU/EEA/Swiss) or possess a valid work permit to date - a change of employer application process can be assisted.
Start Date:
November 4th 2024 (tentative start date)
7am-4pm (subject to change according to business needs).
Job Purpose:
As a Customer Support Agent you should be able to effectively cope in an ever-changing environment while providing fast, efficient customer service. Such a CSR offers an essential, value-adding service that aims to provide first contact resolution to our customers both quickly and at a high level of quality.
Key Role Responsibilities:
Key Personal Capabilities:
Currently, our employee benefits comprise of the following :
This position is remunerated with €26,779.00 per annum and pro-rated.
Schedule: Monday – Sunday with 2 days off (not necessarily consecutive days off; shifting schedules).