We at Vittoria Services are looking to recruit Customer Support Agents to join our team on a full-time basis. We believe in providing an excellent, efficient, and high-level customer service experience to our players/customers. Customer support handles all customer contacts through calls, emails, and web chats. A multi-skilled agent is one that is able to effectively cope in an ever-changing environment. Such a CSR offers an essential, value-adding service that aims to provide the first-call resolution to our players/customers and continue to add value and exceptional customer service.
*Candidates applying must either have the right to work in Malta (EU/EEA/Swiss) or possess a valid work permit to date - a change of employer application process can be assisted.
Start Date:
November 4th 2024 (tentative start date)
7am-4pm (subject to change according to business needs).
Job Purpose:
As a Customer Support Agent you should be able to effectively cope in an ever-changing environment while providing fast, efficient customer service. Such a CSR offers an essential, value-adding service that aims to provide first contact resolution to our customers both quickly and at a high level of quality.
Key Role Responsibilities:
Key Personal Capabilities:
Currently, our employee benefits comprise of the following :
This position is remunerated with €26,779.00 per annum and pro-rated.
Schedule: Monday – Sunday with 2 days off (not necessarily consecutive days off; shifting schedules).
Vittoria Services:Vittoria Services is a Malta-based multi-brand capable contact centre offering premium customer care. We offer a customer journey that is positive and collaborative.Outsourcing your customer care requires trust and choosing Vittoria Services will validate that trust with our outstanding service specialists who value your client relationships as much as you do.