Customer Support Agent

Our client is looking for a Customer Support Agent to join their growing team and offer customer support mainly over the phone.

Responsibilities:

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries and/or complaints
• Communicating with customers through phone, email, social media and live chat.
• Give customers appointments for their vehicle maintenance at the company’s workshop.
• Participate in the processes that are required for the workshop to offer an excellent service.
• Communicating and coordinating with colleagues as necessary.
• Ensure customer satisfaction and provide professional customer support.

Working Hours

• Week 1: 07.30hrs till 16.15hrs
• Week 2: 08.00hrs till 17.00hrs

• An O'level standard of education
• Fluency in both Maltese and English
• Computer literate
• Experience working in a client-facing role

• Health insurance
• Life insurance
• Annual salary review
• Employee discounts