Our client is looking for a Customer Support Agent to join their growing team and offer customer support mainly over the phone.
Responsibilities:
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries and/or complaints
Communicating with customers through phone, email, social media and live chat.
Give customers appointments for their vehicle maintenance at the company’s workshop.
Participate in the processes that are required for the workshop to offer an excellent service.
Communicating and coordinating with colleagues as necessary.
Ensure customer satisfaction and provide professional customer support.
Working Hours
Week 1: 07.30hrs till 16.15hrs
Week 2: 08.00hrs till 17.00hrs
Requirements
An O'level standard of education
Fluency in both Maltese and English
Computer literate
Experience working in a client-facing role
Benefits
Health insurance
Life insurance
Annual salary review
Employee discounts
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