Customer Support Agent

We are looking for a Customer Support Agent to work on day basis offering customer support mainly over the phone and going out of their way to help with customers’ queries. 

Responsibilities:

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries and/or complaints
• Communicating with customers through phone, email, social media and live chat.
• Give customers appointments for their vehicle maintenance at the company’s workshop.
• Participate in the processes that are required for the workshop to offer an excellent service.
• Communicating and coordinating with colleagues as necessary.
• Ensure customer satisfaction and provide professional customer support.

Requirements:

• Have an O-Level standard of education.
• Be fluent in Maltese and English language.
• Be computer literate
• Have some experience working with customer support.

Working Hours

• Week 1: 07.30hrs till 16.15hrs
• Week 2: 08.00hrs till 17.00hrs

• Health Insurance
• Life Insurance