PTL Limited in Malta is currently looking to recruit a Customer Success Specialist to join their team on a full-time basis.
The Company:
PTL is a long-established IT company providing enterprise-level IT solutions in Malta and it forms part of Harvest Technology plc. PTL partners with major names like IBM, Cisco, Microsoft, Lenovo, and NCR. PTL has a team of more than 70 dynamic professionals, experts in business integration, enterprise-wide solutions and contracted outsourcing. PTL’s multi-disciplinary team services a prestigious client base in Malta, Europe and Africa.PTL is an equal opportunities employer.
Job Role:
An opportunity has arisen for interested candidates to join PTL Limited as a Customer Success Specialist (CSS), within the company’s Service Desk.
Based in Malta and reporting to the Head of Customer Success, the CSS is responsible for overseeing the day-to-day activities of service-desk operations to ensure customers receive the best support experience possible.
The CSS must perform multiple functions effectively and simultaneously.
Duties may vary, however, core responsibilities include the following:
The Requirements:
This role requires you to possess a bachelor’s degree in Computer Science or Management and a minimum of 3 years support related experience. Applicants with specialised certifications, such as CompTIA, ITIL, and MCSA (office 365) will be given preference. Although the use of Maltese is preferred, a Level of C1,2 is required in Understanding, Writing and Speaking in English.
What We Offer:
A remuneration package commensurate to the applicant’s experience and ability to display aptitude shall be offered to the right candidate. Additional benefits include but are not limited to health insurance, on-site gym, employee wellness benefits, employee assistance programmes, flexible working conditions, scholastic sponsorships, and opportunities to obtain industry certifications, amongst others.
Whilst working with us, you will enjoy:
Harvest Technology plc is an equal-opportunity employer that values diversity.
We are committed to fostering an inclusive space where all employees are valued and respected.
Applications will be treated with the strictest confidence.