Customer Service Specialist (German Speaking)

Our client, a free online broker in the trading industry is seeking to recruit a Customer Service Specialist to join their growing team. The selected candidate will have the following responsibilities:

• Communicating and supporting customers in the required languages whilst translating emails, website information and other matters as required
• Looking into and investigating customers' issues and coming up with solutions
• Interacting with various departments to resolve customers' issues
• Using a comprehensive knowledge of the company website and internal procedures to investigate and resolve the issues 
• Escalating problems in relation to the company's polices, procedures and protocols
• Administering client accounting management whilst updating the CRM system
• Maintaining professionalism at all times and adhering to all company standards during client interactions
• Assisting with any other special customer service projects
• Other duties which may be assigned from time to time

• Fluency in the German and English language is a must, both verbally and written
• Minimum of 3 years experience in a similar position within financial services, banking or trading
• Knowledge of front, middle and back office processes especially in the field of securities and derivatives
• Excellent communication and problem solving skills
• Ability to work on own initiative and think critically to make decisions
• Proficient in Microsoft Excel and Microsoft Word
• Ability to prioritize and meet deadlines
• Excellent customer orientation skills