Customer Service Specialist (German Speaking) - Customer Service jobs in Malta - May 2024
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Customer Service Specialist (German Speaking)


Published on 23 Nov 2022

Expired on 29 Apr 2023

Our client, a free online broker in the trading industry is seeking to recruit a Customer Service Specialist to join their growing team. The selected candidate will have the following responsibilities:

  • Communicating and supporting customers in the required languages whilst translating emails, website information and other matters as required
  • Looking into and investigating customers' issues and coming up with solutions
  • Interacting with various departments to resolve customers' issues
  • Using a comprehensive knowledge of the company website and internal procedures to investigate and resolve the issues 
  • Escalating problems in relation to the company's polices, procedures and protocols
  • Administering client accounting management whilst updating the CRM system
  • Maintaining professionalism at all times and adhering to all company standards during client interactions
  • Assisting with any other special customer service projects
  • Other duties which may be assigned from time to time
Skill-sets and Requirements
  • Fluency in the German and English language is a must, both verbally and written
  • Minimum of 3 years experience in a similar position within financial services, banking or trading
  • Knowledge of front, middle and back office processes especially in the field of securities and derivatives
  • Excellent communication and problem solving skills
  • Ability to work on own initiative and think critically to make decisions
  • Proficient in Microsoft Excel and Microsoft Word
  • Ability to prioritize and meet deadlines
  • Excellent customer orientation skills

Full Time
Job Type
Intermediate (1-3 years)
Experience Level
Customer Service
Financial Services

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