Customer Service Representative

Job Description
iCentre is operated by SG Solutions Limited, a member of the VJ Salomone Group of Companies. iCentre is the only Apple Premium Reseller in Malta and our retail outlets are located in Sliema, B’Kara and the Point Mall. iCentre is also the only Apple Authorised Service Provider in Malta. We specialise in Apple product repairs, data transfer and recovery, upgrades and support for our retail and corporate customers.

We are looking for a Customer Service Representative on a full-time basis to support our iCentre Apple Authorised Service Provider team. The selected candidate will be the first point of contact for our esteemed clients at our Service Centre. The role entails duties relating to customer care and office administration. A team player with a flair for customer support and for working independently will be an excellent fit for this role.
 
Duties & Responsibilities:

• Issuing and invoicing of Job Cards
• Handling payments 
• Upkeep of service reception area 
• Providing support via telephone and email.

Skills Required:

• Excellent communication skills
• Adaptable and pro-active
• Fluency in both Maltese and English.

*All applications will be treated in the strictest confidence. Applicant data will be processed in accordance with GDPR regulations and in line with Company Privacy Policy. 

SG Solutions Ltd:
Building on years of experience, we deliver and develop innovative solutions that address the IT needs of businesses, both small and large. By leveraging on the latest developments in the field, we are able to offer effective turnkey solutions from office automation to high-end server and storage solutions, from electronic point of sale to ticketing systems, and from document management applications to communication systems.