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Customer Service Agent - Spanish Speaking
Our customer service team is at the heart of our operations, dedicated to ensuring the best possible experience for our customers. We pride ourselves on our commitment to excellence and our ability to resolve issues efficiently and effectively. As a part of our team, you will be an essential contributor to our seamless Customer Service function, striving to achieve the highest level of customer satisfaction.
Are you a problem solver, excellent communicator, and a people person? If so, we are looking for you to join our award-winning customer service team based in our stunning offices in Malta!
The WowJoin our dynamic Customer Service function, where you'll work towards achieving our goal of providing the best Customer Experience. At Betsson, your opportunities for growth and progression are limitless!
At Betsson Group, we offer a Hybrid Work From Home (WFH) model, allowing you the flexibility to work 3 days in the office and 2 days at home.
Key Responsibilities:- Assist both Spanish and English-speaking customers via email, chat, and telephone
- Collaborate with your team to achieve optimal customer satisfaction and meet other key performance indicators (KPIs)
- Translate promotional texts and customer surveys into your local language
- Manage customer accounts efficiently
- Adhere to company policies and practices regarding player safety, protection, and responsible gaming
At Betsson, you will have the chance to work across leading markets with a team of outstanding Customer Service Agents. You will have ample opportunities to enhance your skills, expand your knowledge of the iGaming industry, and be part of a multicultural, friendly environment. We want our employees to embody the value of One Betsson and enjoy the perks of being a Betssonite!
Your skills:- Excellent written and verbal communication skills in Spanish
- Good written and verbal communication skills in English
- Proficient in Microsoft Office applications
- Background in customer service, whether face-to-face, online, or via phone calls
- Strong multi-tasking and time management abilities
- 30 Vacation days per year
- Comprehensive relocation package (including flights, bonus, and accommodation)
- Hybrid work model
- Health & Life Insurance and access to a company doctor
- €400 wellness allowance
- €300 working from home allowance
- Yoga and sports activities
- Complimentary lunch Monday to Friday
- Company discounts
- Exciting company events
- Vibrant atmosphere and Betsson values
- Start date: Every second week, training is provided
- Salary: Competitive base salary with a bonus scheme
- Work hours: Shift-based work schedule
- Location: Malta, St Julians
- Generous relocation package offered
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From a single slot machine in 1963 to being listed on Nasdaq Stockholm and holding gaming licenses in 22 countries, Betsson has come a long way. Today, we are a multi-national company employing some 2,300 people from 70+ nationalities in 18 locations. Betsson AB's headquarters are in Stockholm, Sweden, but the operational headquarters are in Ta' Xbiex, Malta. We refer to the operational subsidiaries as "Betsson Group".
Betsson’s operational subsidiaries’ vision is to deliver the best customer experience in the industry. We offer casino, sportsbook and other games via gaming licences in several countries in Europe, South America, North America, and Central Asia. The business model is to offer gaming under 20+ brands, including Betsson, Betsafe, Nordicbet and Casinoeuro. The brands are operated on a proprietary platform, which is the core of the offer and the customer experience.
Being a responsible operator in relation to customers, suppliers, authorities, investors and other stakeholders is a cornerstone of our business. Betsson is a member of the European Gaming and Betting Association (EGBA), ESSA (Sports Betting Integrity) and G4 (The Global Gambling Guidance Group).
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