Customer Service Agent (German)

Our client is seeking an organized and friendly German Speaking Customer Service Agent to join their
growing team. You will be required to provide top-notch service to our customers across a number of
communication channels for the German market. In this role, you will interact directly with our
customers to answer questions, solve issues and maintain our company’s reputation for high-quality
service.

Responsibilities

• You will be responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing the products inside and out so that you can answer questions. 
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
  
  Requirements and Qualifications
   
• Previous experience in a customer service role
• High school diploma or equivalent
• Excellent written and verbal communication skills (both English and German)
• Ability to foster and maintain relationships
• Organizational skills with the ability to manage numerous projects and priorities at once
• Positive and service-oriented attitude
• Ability to thrive in a fast-paced and sometimes high-pressure environment
• Basic computer skills and excellent phone disposition
• Willingness to work independently or as part of a team
• Currently living in Malta

This position requires occasional weekends and shifts