Customer Care Agents

Our client, a leading company within the local Logistics/Transportation industry, is recruiting for Customer Care Agents to join their growing team. Reporting to a Team Leader, your duties will include;

• Answering incoming calls and responding to customer’s e-mails
• Communicating with customers through various channels
• Identifying and assessing customers’ needs, resolving issues, and providing solutions
• Resolving complaints in a courteous and professional manner
• Building customer loyalty and maintaining professional customer relations
• Ensuring customer satisfaction is achieved and providing professional customer support
• Advising on company services and providing information as requested
• Generating customer interest in the services offered by the company
• Working towards meeting the team’s and the company’s targets
• Following up on customer calls where necessary
• Any other ad hoc customer care related work

This role is being offered on Shift Basis; Monday to Sunday, having 2 rest days per week. Shift is split as follows;

Shift A: 7:00 till 15:30

Shift B: 10:30 till 19:00

• Preferably have experience working in a call centre
• Strong communication and listening skills with good command over the English and Maltese languages
• Previous experience working with Microsoft applications, namely MS excel and MS word
• Customer oriented, positive attitude with professionalism.
• Ability to work as part of a team and unsupervised at times.
• Ability to think outside the box and go the extra mile for the customer.
• Fluency in both Maltese and English.

• Performance Bonus