Customer Care Agents - Customer Service jobs in Malta - June 2024
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Customer Care Agents


Published on 23 May 2024

Expires in 5 days (22 Jun 2024)

Our client, a leading company within the local Logistics/Transportation industry, is recruiting for Customer Care Agents to join their growing team. Reporting to a Team Leader, your duties will include;

  • Answering incoming calls and responding to customer’s e-mails
  • Communicating with customers through various channels
  • Identifying and assessing customers’ needs, resolving issues, and providing solutions
  • Resolving complaints in a courteous and professional manner
  • Building customer loyalty and maintaining professional customer relations
  • Ensuring customer satisfaction is achieved and providing professional customer support
  • Advising on company services and providing information as requested
  • Generating customer interest in the services offered by the company
  • Working towards meeting the team’s and the company’s targets
  • Following up on customer calls where necessary
  • Any other ad hoc customer care related work

This role is being offered on Shift Basis; Monday to Sunday, having 2 rest days per week. Shift is split as follows;

Shift A: 7:00 till 15:30

Shift B: 10:30 till 19:00

  • Preferably have experience working in a call centre
  • Strong communication and listening skills with good command over the English and Maltese languages
  • Previous experience working with Microsoft applications, namely MS excel and MS word
  • Customer oriented, positive attitude with professionalism.
  • Ability to work as part of a team and unsupervised at times.
  • Ability to think outside the box and go the extra mile for the customer.
  • Fluency in both Maltese and English.
  • Performance Bonus

€18,000 / year
Full Time
Job Type
Entry (0-12 months)
Experience Level
Customer Service
Shipping, Transport & Logistics


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