Customer Care Agents - Customer Service jobs in Malta - June 2024
By using this site, you consent to the use of cookies to improve your user experience through analytics and personalised marketing efforts.

Customer Care Agents

Konnekt

Published on 23 May 2024

Expires in 5 days (22 Jun 2024)


Our client, a leading company within the local Logistics/Transportation industry, is recruiting for Customer Care Agents to join their growing team. Reporting to a Team Leader, your duties will include;

  • Answering incoming calls and responding to customer’s e-mails
  • Communicating with customers through various channels
  • Identifying and assessing customers’ needs, resolving issues, and providing solutions
  • Resolving complaints in a courteous and professional manner
  • Building customer loyalty and maintaining professional customer relations
  • Ensuring customer satisfaction is achieved and providing professional customer support
  • Advising on company services and providing information as requested
  • Generating customer interest in the services offered by the company
  • Working towards meeting the team’s and the company’s targets
  • Following up on customer calls where necessary
  • Any other ad hoc customer care related work

This role is being offered on Shift Basis; Monday to Sunday, having 2 rest days per week. Shift is split as follows;

Shift A: 7:00 till 15:30

Shift B: 10:30 till 19:00

Requirements
  • Preferably have experience working in a call centre
  • Strong communication and listening skills with good command over the English and Maltese languages
  • Previous experience working with Microsoft applications, namely MS excel and MS word
  • Customer oriented, positive attitude with professionalism.
  • Ability to work as part of a team and unsupervised at times.
  • Ability to think outside the box and go the extra mile for the customer.
  • Fluency in both Maltese and English.
Benefits
  • Performance Bonus

salary
€18,000 / year
Salary
time
Full Time
Job Type
experience
Entry (0-12 months)
Experience Level
category
Customer Service
Category
industry
Shipping, Transport & Logistics
Industry



Receptionist

Send me Similar Jobs