Call Centre Agent

Job Description
Middlesea Assist Ltd in Malta is looking to recruit a Call Centre Agent to join their team on a full-time basis. The role is on a shift basis (we are open 24/7) and has a key role in the day-to-day operation. The main duty of the Call Centre Agent is to handle incoming calls for assistance services and dispatch the needed service within the agreed time frame.

Job Responsibilities and Duties:

• Answer and handle incoming calls for assistance services;
• Correspond with foreign and local third parties by email;
• Identify, research, and resolve customer queries using applicable software;
• Document all call information according to standard operating procedures;
• Complete call logs and reports;
• Other call center-related duties as assigned.

Qualifications and Skills:

• Proficient in relevant computer applications including the ability to learn and navigate new software;
• Excellent data entry and typing skills;
• Superior listening, verbal, and written communication skills;
• Ability to handle the stressful situation appropriately;
• Ability to effectively manage multiple priorities and work in a dynamic environment;
• Speak and write fluent Maltese and English;
• Knowledge of basic home installation (would be considered an asset);
• Experience in a call centre environment (would be considered an asset);
• Knowledge of customer service practices and principles (would be considered an asset).