Business Support Agent

Job Description
Melita Ltd in Malta is currently looking to recruit a Business Support Agent to join their team on a full-time basis.

Job role:
In this role, you will form part of a team focusing on providing support to Melita’s business customers, resolving customer complaints professionally and tactfully in a timely manner, in accordance with company policies, and to the satisfaction of the customer.

Job requirements:

• Answering both business technical and billing calls and chats, both in Maltese and English
• Handle any complaints from business customers professionally
• Understand, identify, and solve the customers’ issues
• Solve issues during the first contact where possible
• Ensure that any issues requiring support from other teams are correctly escalated and handled within acceptable timeframes.
• Ensure that any required follow-ups are done and the customer is kept updated

The ideal candidate would have:

• Experience and knowledge in handling both technical and billing queries and issues
• The ability to multitask and ensure all issues are followed up and solved within the least time possible
• A positive and a can-do attitude
• Previous experience in a similar role will be considered an asset

Melita Ltd:
At Melita, we help people stay connected with the most technologically advanced telecommunication services around. We started back in 1992, and today we set the standard for digital technologies in Malta, providing services to more than 75% of Maltese households and an ever-growing number of businesses. As our name suggests, we’re rooted in Malta, but with international shareholders and operations in Italy and Germany, we have an outlook that goes beyond Maltese shores, an outlook that’s reflected in our culture and our team.