Service Advisor

Michael Debono Ltd in Malta is currently looking to recruit a Service Advisor to join their team on a full-time basis.

Overview:
Reporting to the Value Chain Support Lead, the Service Advisor shall be the direct point of contact for clients.

Key Result Areas & Accountabilities:

• Greet clients who come for service or mechanical work
• Match client requirements with job card
• Check in the vehicle on the system and pass on the key and job card to the workshop supervisor
• Book service of which requests are received over servicing mailbox
• Upsell service plans and collect payment
• Take care of rebooking appointments, following cancellations
• Receive job card and vehicle key from workshop supervisor when service/work is completed, create a bill and call the client to pick up the vehicle
• Welcome the client to the showroom and explain in detail the repairs or works which have been affected
• Upselling on vehicle health check
• Checkout of the vehicle through the system
• Handling of complaints
• Carry out other duties as may be instructed by one’s superior from time to time.

Knowledge & Experience:

• Minimum 2 years experience in a customer-focused environment
• Candidates must have excellent communication skills both verbal and written
• Possess a clean police conduct
• Be proficient in the use of Microsoft Office Suite and shall be a highly organized individual
• Automotive technical background would be considered an asset. 

 
What we Offer:

• Competitive remuneration package
• Continuous development and mentoring
• Flexible working arrangement
• Health insurance
• Employee referral scheme
• Weekly breakfast.