Visa Assistant

The US Embassy in Attard is seeking to employ a Visa Assistant.

Duties

Basic Function of Position:

The incumbent performs all duties pertaining to nonimmigrant visa (NIV) processing, consular cashiering, fraud prevention, as well as consular administrative functions and outreach. Incumbent collects NIV and American Citizen Services (ACS) fees; screens and organizes incoming documents for the NIV appointments; prints and performs quality checks, and delivers NIVs to applicants; responds to telephone and email inquiries; and performs other duties as assigned by the supervisor. On occasion, complicated cases may take considerable time to resolve and require the incumbent to analyze and research a relatively complicated set of laws and procedures U.S. law, consular regulations (9 FAM and 7 FAM) and Consular Affairs standard operating procedures prepare the case so that the Consular Officer can make decisions and ensure that the application has been met. Incumbent liaises with U.S. and Maltese counterparts to fulfil Mission objectives of facilitating legitimate travel to the United States and safeguarding U.S. citizen’s rights

Qualifications and Evaluations

Requirements:

WORK EXPERIENCE:

• Two years of office management, law enforcement, legal, administrative or customer service experience required

JOB KNOWLEDGE: 

• Applicant should have good knowledge of common office management procedures, including word processing, data entry, and telephone etiquette computer literacy and ability to use office management programs, including Microsoft Word and Excel.

Education Requirements:

• Two years of post-secondary education is required.

Evaluations:

LANGUAGE: 

• English: Level 4 - Fluent; in speaking, reading & writing
• Maltese: Level 3 - Good working knowledge; speaking, reading & writing

SKILLS AND ABILITIES: 

• Ability to draft clearly and correctly. Good knowledge of English grammar and usage. Attention to detail for accurate data entry. Aptitude for using specialized software. Typing at 40 wpm. Excellent customer service skills. Ability to work as a team. Ability to work under pressure to meet deadlines while delivering a quality product. This may be tested.

EQUAL EMPLOYMENT OPPORTUNITY (EEO): 

• The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, colour, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

Qualifications:

All applicants under consideration will be required to pass medical, and security certifications and complete a mandatory probationary period for LE Staff.

Benefits and Other Info

Benefits:

Agency Benefits:

Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in Malta will receive a compensation package that will include the following;

Health and Wellness

• The Embassy offers one of the best Medical Insurance policies on the island.
• Life & disability insurance.
• The use of a fully equipped gym and heated swimming pool.
• Access to the Department’s numerous webinars which cover a variety of personal topics including resilience.

Training, Development & Recognition

• The Embassy is dedicated to ensuring ongoing career-long learning opportunities required for success in today’s workforce and offers learning opportunities through The Foreign Service Institute (FSI) Learn Center.
• Employees are awarded for their highest achievements through Annual Performance Rewards and through the Department Awards program.

Holidays Observed

• In addition to the Maltese holidays, American Federal holidays are also observed.

The Embassy of the USA is a state-of-the-art building, with modern offices equipped with the latest technology and ample parking spaces.