Corporate Services Manager

The British High Commission (BHC) in Malta is part of a worldwide network, representing British political, economic and consular interests overseas and is now looking to recruit a Corporate Services Manager (CSM).

The Corporate Services Manager (CSM) will provide overall management and oversight to corporate services in the British High Commission (BHC); leading an efficient, cost-effective and professional team to deliver corporate services to all partners on an expanded platform of 14 UK Based-staff and families.

As the driving force for corporate delivery, the jobholder will provide strategic direction as a core member of the senior leadership team and OneHMG (His Majesty's Government) Leadership Committee, providing corporate, financial and service delivery information to inform decision making. 

This role will lead and develop a Corporate Services team of six officers, plus oversight of outsourced service providers.

Roles and responsibilities:

Strategic Leadership 20%

To provide strategic leadership, oversight and planning in support of the High Commission’s corporate agenda.

Provide advice to the High Commissioner, Deputy High Commissioner and High Commission Management Board

Actively build and deepen relationships with key stakeholders internally, within regional and global hubs and with external partners to facilitate the delivery of the High Commission’s corporate objectives and ensure corporate knowledge is current.

Lead and monitor the delivery of corporate services against the British High Commission Valletta Corporate Services Charter.

Ensure local policies are reviewed and aligned to FCDO guidance and local law and fully adopted and implemented by all partners on the platform.

Delivery 50%

Effective Management of the platform (currently supporting 14 UKBS from different government departments) and support regional teams.

Oversee all corporate delivery across finance, HR, and protocol working closely with the regional HR, finance and procurement hubs and the Global Processing Transaction Centre (GTPC). Ensure full use of self-service access to corporate services and regionalised services.

Direct the management of the estate, ensuring that UK and local standards are met through planned and reactive maintenance and in compliance with corporate procedures, including local and UK health and safety regulations and policy.

Act as the ‘intelligent client’, identifying requirements, appropriate service level agreements and key performance indicators to manage and monitor supplier contracts.

Oversee the local delegated budget in accordance with corporate policies to ensure on-budget expenditure and value for money. 

People 25%

Lead on the reviews of terms and conditions of service and pay and benefits for country-based staff (CBS), ensuring compliance with local labour law.

Provide guidance and act as an escalation point on staff matters for diplomatic and CBS, including housing, and other management issues. Facilitate dispute resolution, proposing solutions to senior management as necessary, working with specialist HR and other expert advisers.  

Champion and embed a collaborative and inclusive culture, modelling BHC values.

Ensure all members of the corporate services team have the required skills to perform their roles.

Resilience 5%

Respond to operational crisis, providing leadership and flexing team prioritisation as required.

Ensure the High Commission has the IT infrastructure and back-up systems to ensure resilience.

Ensure wellbeing and engagement are maintained within the corporate services team, seeking regular feedback and embedding BHC values.

Essential qualifications, skills and experience

Fluency at C1 level in English, according to CEFR*, or equivalent.

Minimum 3 years of middle management experience working for international organisation, preferably with direct involvement in HR and /or Finance policy and oversight

Experience in managing teams

Strong communication and interpersonal skills

Experience in managing a quality service

Desirable qualifications, skills and experience

Maltese language skills 

Finance and/ or HR qualifications or relevant experience

Required behaviours

Communicating and Influencing, Making Effective Decisions, Managing a Quality Service, Seeing the Big Picture, Working Together

Application deadline

24 November 2024

Grade

Higher Executive Officer (HEO)

Type of Position

Full-time, Fixed term, with possibility of renewal

Working hours per week

35

Region

Europe, Eastern Europe & Central Asia

Country/Territory

Malta

Location (City)

Ta'Xbiex

Type of Post

British High Commission

Number of vacancies

1

Salary Currency

EUR

Salary 

€2,898,97 gross

Type of Salary

monthly

Start Date

15 January 2024

Other benefits and conditions of employment

This is a full-time, fixed-term contract of 12 months with possibility of extension.

We offer a benefits package including:

27 days annual leave per year (calculated pro-rata), starting from the first day of employment.

UK and Maltese public and privilege holidays in addition (Total of 14 days per year)

35-hour work week

For applicable positions, possibility of working from home up to 2 days per week

Comprehensive leave, such as maternity, paternity, adoption, compassionate, and development leave.

Performance related bonus

Annual Cost of Living Allowance and bonus as per Maltese law

Time off in Lieu or overtime pay for additional hours in agreement with Line Manager

Access to the FCDO learning & development platform and other development opportunities for career enhancement and progression

At the British High Commission in Malta we aim for a positive working environment, with a good work-life balance and the opportunity to work in an international, diverse, and inclusive environment

The successful candidate will be subject to confirmation of a background check and security clearance.

All applicants should have the right to live and work in Malta. The British High Commission does not sponsor work permits.

Staff recruited locally by the British High Commission in Malta are subject to Terms and Conditions of Service according to local Maltese employment law.

Visa/Passport requirements: Candidates must currently hold the independent right to live and work in Malta and be prepared to ensure that right remains throughout the scope of the contract. The successful candidate will be subject to professional background and security clearance process.

Additional information

We advise you to allow enough time to complete and submit your full application, since only applications completed and submitted before the deadline will be considered.

Please note that the deadline for applications is 23:55 on the day mentioned in the above field “Application deadline”. 

FCDO does not pay for travel related expense incurred in interviews (including Security Check) or accept any financial risk, including cancelation or reschedule costs. The FCDO will not meet the costs connected with relocation if offered a position.

*Please note for more information on the Common European Framework of Reference for Languages: Learning, Teaching, Assessment levels please click on the following link CEFR. Pl ease bear in mind in case you are invited for an interview your language skill is going to be assessed.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site ( operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.