SDC Solutions Lead

The SDC Solutions Lead is responsible for running a high performing presales team working closely with the UK sales and solutions team. This person must be comfortable speaking to developers and to C Suite, and everything in between. The person should be comfortable presenting Dynamics 365 Customer Engagement solutions to technical and non-technical audiences, articulating the benefits to their business, with the goal to drive growth for the MBS practice.

Main Responsibilities

• Leading the SDC team to provide the presales resource to support the UK markets sales and solutions team on a deal by deal basis. Including but not limited to:
• Production of Demos
• Completion of RFPs, RFIs, RFQs
• Advice on licensing
• Delivery of client early engagement consultancy
• Leading the SDC team to support the UK markets sales strategy including the production of technical assets (eg presentations, videos, demos) as part of go to market offerings
• Leading product presentations and configured demonstrations to prove our ability to meet a prospect’s business needs
• Working with Business Development Managers to build and take our solutions to market
• Showcase our propositions to customers and Microsoft via online webinars and face to face workshops
• Engage with customers on a long-term basis and drive further Dynamics 365 business
• Maintain technical knowledge by working closely with our Microsoft account teams

Skills and Qualifications

• Proven success in a Dynamics 365 Pre-sales role
• Proven knowledge of Dynamics 365 Customer Engagement (Sales and Customer Service)
• Proven knowledge of Power Apps (Canvass and Model Driven Apps)
• Proven record of building, and taking to market (with GTM teams), successful Dynamics 365 CE based solutions
• Proven record of building or selling solutions in one of the following sectors (Financial Services, Public Sector, Retail & Consumer, Manufacturing, Energy, Professional Services)
• Proven success in managing a high performing team

Desirable:

• Proven knowledge of Dynamics 365 Field Service
• Proven knowledge of Dynamics 365 Project Service
• Proven knowledge of Dynamics 365 Marketing
• Dynamics 365 Implementation background
• Proven Knowledge of Power BI
• Proven knowledge of Power Automate or equivalent RPA tool

The Person:

• Strong commercial skills
• Experience leading client engagements
• Experience with Microsoft sales cycle and collateral
• Experience in a consultancy or customer facing sales role
• An intelligent, analytical and pragmatic approach to problem solving
• Excellent relationship building skills with clients and colleagues
• Excellent interpersonal skills and the ability to influence and manage a range of relationships in a complex environment
• Strong communication skills (verbal, written and listening): an ability to present information concisely, to communicate in a manner applicable to all levels
• Able to produce high quality and professional presentations
• Excellent attention to detail and ability to ensure documents are consistent in language, terminology and style
• Flexible approach to work with a focus on delivery to deadlines and high standards
• Ability to handle highly confidential information with tact and discretion