Senior Business Analyst

Are you a highly experienced Senior Business Analyst with a drive to oversee and manage projects to their completion? Are you seeking the opportunity to work with the most cutting-edge products with the hungriest development teams? Then this is the next step for you.

The Challenge:
You will be an instrumental part of the Service Delivery Team who is responsible for the achievement of the company’s production pipeline through the execution and delivery of digital transformation projects. You will be responsible for delivering exceptional customer service by ensuring the correct understanding of the customers’ requirements and providing added-value ideas.

Responsibilities:

• Conduct market/competitor research to ensure a broad understanding of the customer’s domain
• Coordinate with the Chief Sales Executive and Head of Service Delivery to understand the contract scope and objectives and define the goals for each project/MVP respectively
• Manage stakeholder relationships and provide business advisory services to define, prioritise and improve the client’s pain points
• Gather, analyse and document the business requirements in a clear and consistent manner, following industry standards to ensure the correct terminology and visual aids (e.g. workflows) are utilised
• Translate the business requirements into functional requirements that can be understood by the developers
• Work with the client’s and ICON’s Project teams to scope and prioritise the delivery of the work whilst ensuring the contract requirements, budget and timelines are respected
• Work with a multidisciplinary production team to execute the projects successfully including; domain knowledge and business requirements management, creation of user stories, managing of Microsoft ADO and creating/assigning the respective tasks etc
• Act as a key role in quality assurance, ensuring that the software meets the business requirements and functions intended
• Participate in and/or coordinate all relevant Scrum meeting
• Take business decisions in a fast and efficient way
• Prepare and deliver product demos/presentations as may be necessary
• Deliver the necessary project documentation as required.

Mandatory Requirements:

• Bachelor’s degree or higher in ICT and/or business
• Minimum of 5 years experience in Business Analysis
• Excellent communication skills in English (written and verbal)
• Certification in Business Analysis
• Experience in Project Management would be considered as an asset.

The Ideal Candidate:
We are looking for the following skills:

• Strong organizational skills with the ability to manage multiple tasks at a time
• An entrepreneurial spirit which can help contribute towards ICON’s growth
• Able to thrive under pressure and consistently deliver top-quality results
• Able to work well with customers and have a proven customer experience focus
• Excellent interpersonal skills, including the ability to liaise with different teams
• Positive attitude
• Comfort in working in a continuously changing environment and flexible to change and adjust priorities in a fast manner
• Multiculturalism: ICON welcomes other cultures and speaking a second language apart from English will be considered a plus
• Very proactive approach, assertiveness and ability to work independently.