Product Specialist - Business Services Portfolio

Shaping the Future Together

We are seeking a dynamic Product Specialist to oversee our diverse portfolio of business services. This role is pivotal in driving the growth and evolution of our core telecom and ICT services. The ideal candidate will be responsible for managing the product lifecycle, contribute to defining the strategic direction, and delivering products that meet the needs of our B2B customers.

Does this sound like you? Here’s what you need to have to match our requirements:

- Bachelor’s degree in Business, Engineering, Telecommunications, or a related field or proven experience in product management in a Telecom or IT sector. 

- Excellent analytical skills with the ability to translate data into actionable insights.

- Strong project management skills, with the ability to collaborate in cross-functional teams and manage multiple priorities.

- Strong communication and presentation skills, with experience engaging with stakeholders at all levels.

- This is how you can hit a few more plus points for this position:

 - Understanding of the local business environment.

If this describes you, here’s a glimpse of what you will be doing in this position:

- Participate in defining and taking responsibility of executing the product strategy for the business services portfolio, including mobile, internet, telephony, TV, cybersecurity, IoT, managed networks, and managed connectivity.

- Identify market opportunities, customer needs, and competitive dynamics to shape the product roadmap.

- Collaborate with cross-functional teams to develop and launch innovative products and services.

- Manage the end-to-end product lifecycle from ideation, development, and launch to growth, maturity, and end-of-life.

- Monitor product performance and customer feedback to continuously optimise and enhance product offerings.

- Conduct market research, competitor analysis, and customer insights to inform product positioning and pricing strategies.

- Stay abreast of industry trends, emerging technologies, and regulatory changes affecting telecom and ICT services.

- Develop go-to-market strategies, including product positioning, messaging, and pricing models.

- Support the sales team with training, product collateral, and customer presentations to drive adoption and revenue growth.

- Define and track key performance indicators (KPIs) and metrics for product success, including targets, customer acquisition, and profitability.

- Manage the product budget, including cost control and investment prioritization.

- Collaborate with customer support and service delivery teams to ensure a seamless customer experience.

- Act as the voice of the customer, advocating for product improvements based on feedback and market needs.

What’s in it for you?

Joining our team comes with a lot of benefits! Here’s a glimpse of what we’ll offer you for being brilliant: 

• Benefit from working within a hybrid organization, enjoying a balance between working from the office or any other location of your preference.
• Flexible working arrangements to suit different needs 
• No more bills! Free UNLIMITED GO services for your home and mobile 
• Four weeks paid birth-leave for all non-birthing parents 
• Private Hospital Health Insurance, to protect you from unexpected, high medical costs 
• A budget to purchase your next mobile device;
• A budget to spend on your own personal and/or professional development 
• Therapy sessions to support your needs in collaboration with Richmond Foundation  
• A budget dedicated to your children’s summer school costs 
• The opportunity to work from literally anywhere – being able to work from abroad

… and more! 

We'll recruit as soon as we find our match. Don't think twice - apply now!