Customer Relationship Advisor

FCM Bank Ltd in Malta has recently opened the position of Customer Relationship Advisor and is seeking a talented individual with a demonstrable record of accomplishment to join their dynamic team of professionals.

About FCM Bank:
FCM Bank Limited, established in 2010, is the fastest-growing corporate bank in Malta. It is proud to offer simple and straightforward best-in-class products to its customers while providing the best customer service possible. FCM Bank is committed to building a culture where all employees are valued, respected, and whose opinions count. We take pride in providing a workplace that fosters continuous professional development and opportunities to grow within an inclusive and diverse environment.

Responsibilities:

• Establishes and develops relationships with clients and key peer partners in order to strengthen the deposit portfolio according to or above the budget;
• Sell the Bank’s products (primarily deposits) while providing timely and accurate information;
• Be the first point of contact for prospective clients, both face-to-face and on the phone;
• Establishing and developing relationships with clients;
• Collection and processing of the client's documentation;
• Scanning and filing various types of documents;
• Performing customer ongoing due diligence procedures.

Required education, skills, and experience:

• Diploma or 1st Degree in Commerce or Business Studies;
• Min. 2 years in banking in a front-office role including sales and acquisition responsibilities, optimally in the retail segment;
• Relationship management – client and peer partners;
• Strong sales skills and drive;
• Good MS Office Skills, especially in Word and Excel;
• Fluent English and Maltese, and German are an advantage.

 
What you’ll have in return:

• Good compensation package (fair base pay, raises, bonus).
• Professional development and learning opportunities (one-on-one manager meetings, peer learning groups, career management guidance).
• Agile and high-performance development culture and plenty of start-up spirit
• Health insurance is covered under the ‘Private Hospital Scheme’ and Dental Insurance Cover.
• Staff home loans – subject to successful probation.
• Parking facilities within the Bank’s premises.
• Company Laptop.