Customer Relations Officer (Corporate Banking)

One of our clients in the Fintech industry in Malta is looking to recruit a Customer Relations Officer (Corporate Banking) to join their team on a full-time basis.

Responsibilities:

• Collaborating with introducers of Business for the purpose of considering Bank Account applications of Corporate Entities and/or Fund Structures;
• Assessment of a Customer Profile against the Bank’s Customer’s acceptance guidelines;
• Coordination with Introducers of Business to collect due diligence documents needed to open a Bank Account;
• Liaising with other departments to collect KYC and other documents required to process an account opening application;
• Customer relationship management – assisting customers with general queries and/or directing their queries to the relevant department within the Bank;
• General relationship management with customers to promote the efficient use of services offered by the Bank, including the taking of deposits, card services, foreign exchange and online banking;
• Assist in developing prospect relationships and to enhance, grow and retain those relationships;
• Client research through various media and with various counterparties or information outlets;
• Assist in redaction and maintenance of processes and procedures.

Requirements:

• Bachelor’s Degree in Banking and Finance or any relevant qualifications;
• 1+ year of experience in a similar role;
• Good IT knowledge;
• Proactive, focused and able to plan and meet deadlines;
• Capable of managing clients’ requirements accurately and efficiently;
• Excellent verbal and written communication skills in English;
• Able to work in a team and willing to learn new skills.

Skills:

• Meticulous with a keen eye for detail;
• Analytical, problem-solver with a can-do attitude;
• Team player with interpersonal skills.