Administrative Officer - Screening Helpdesk (Customer Review Unit)

We're a leading financial institution, a key player in the Maltese market and part of a highly diversified multi-national group of companies. With a team of over 270 employees, the Bank offers a full range of lending and savings solutions to both personal and business customers. We strive to offer a highly personalised service through our network of thirteen retail branches spread across the Maltese Islands. 

Duties and responsibilities
The Administrative Officer – Screening Helpdesk Customer Review Unit will be responsible for conducting investigations on Name and Payment Screening and Automated Transaction hits. 

The Admin Officer will need to:

• Analyse client transaction behaviour and correlate with the source of funds and source of wealth information and documentation collected from the customer and other sources, furthermore if suspicious of ML/FT arise, then escalate and raise STR accordingly
• Demonstrate team spirit by completing standard office tasks and other duties such as liaising with colleagues to ensure that the Bank's obligations are met whilst maintaining the highest standard of excellence in customer service
• Ensure Sanctions Screening, KYC and PEPs are fully investigated in line with regulatory requirements and the Bank’s policies and guidelines
• Strictly follow procedures, actively contribute to process improvements and work closely with CRU managers to ensure the standards,and  workflows are respected and that potential risks are properly mitigated
• Proactively conduct payment analysis of transactions to link unidentified transactions and accounts to known fraudulent activity by investigating suspicious alerts with proper analysis and follow-up
• Ensure that names with hits are investigated promptly with the necessary escalations being undertaken to safeguard AML/CFT policies and procedures whilst risks are mitigated through proper documentation and rationale; and
• Participate in regular meetings and investigate areas as necessary amongst the CRU or with other internal colleagues like the FCC Office. Assist in business risk assessments, in line with the bank's Policies and Procedures measuring the threats and vulnerabilities of the Bank’s operations. Assist in the application of all relevant policies, procedures, and processes for CRU relating to all areas of anti-money laundering (AML) and CDD.  

Competencies and experience
The potential candidate should be reliable and trustworthy, well-organised with a disposition to learn and have a team-oriented approach.

The Administrative Officer will need to have:

• Strong KYC and Customer Due Diligence knowledge
• Internal and External Stakeholder management
• Excellent verbal, formal written communication and social skills
• Strong Data Analytics and Data Management
• Excellent planning, organisation and time management abilities
• Ability to be flexible, and manage priorities whilst remaining calm under pressure   
• A positive ‘can do’ attitude and an ability to take ownership of tasks through to completion
• Drive and resilience with the ability to have difficult conversations
• Ability to work collaboratively and independently when required
• Ability to prioritise and be meticulous with attention to detail
• Ability to be objective-oriented and commercially minded.

What we Offer:

• Ongoing personal development
• Preferential interest rates on home loans, personal loans and home value loans
• Comprehensive support for academic advancement through fully subsidized staff study loans
• Private clinic health insurance coverage, extendable to dependants
• Life insurance and personal accident cover
• Free ophthalmic examinations
• Private counselling sessions in collaboration with Richmond Foundation
• Additional half-day leave for birthday celebrations
• Annual performance appraisals and salary reviews
• €250 annual wellness allowance
• Complimentary mammogram screenings for female employees aged over 40 and PSA screenings for male employees aged over 40
• Flexible work arrangements (role permitting); and 
• Various corporate discounts. 

BNF Bank plc is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.