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Administration Officer - Mortgage Lending
The successful candidate will join our Malta Mortgage Lending team, providing essential administrative support throughout the home loan process. This includes managing and organizing mortgage application documents, ensuring compliance with regulations, and coordinating between departments to facilitate approvals. You will maintain regular communication with clients, offering updates and assistance, while also supporting mortgage officers and identifying opportunities to improve administrative processes. Your attention to detail, organizational skills, and ability to work collaboratively will contribute to a seamless and efficient experience for both clients and the team. If you’re ready to take the next step in your career and contribute to a growing team, we encourage you to apply today!
The selected candidate should be willing to relocate to the specified job location.
Duties and responsibilities
- Document Management: Collect, organize, and maintain mortgage application documents ensuring all paperwork is complete and up to date.
- Compliance Support: Ensure adherence to regulatory requirements and internal policies by assisting in the preparation of compliance documentation.
- Coordination: Liaise with various departments, to facilitate the mortgage approval process.
- Client Management: Maintain ongoing communication with clients to provide updates and support throughout the home loan process.
- Team Support: Provide administrative support to mortgage officers, including preparing correspondence and chasing past due repayments. Identify and suggest improvements to administrative processes to enhance efficiency and customer service
Required knowledge, skills and experience
- Previous experience in a similar administrative role, preferably within mortgage lending or financial services.
- Strong organizational and multitasking skills.
- Excellent verbal and written communication skills, along with strong customer service abilities.
- Attention to detail and problem-solving skills
- Ability to work collaboratively in a team environment.
MeDirect (formerly known as Mediterranean Bank) is a pan-European retail digital challenger bank, with two main lines of business: WealthTech and specialised mortgage lending.
As a WealthTech, our aspiration is to democratise investing and disrupt the retail digital investment space by deploying a unique Wealth SuperApp offering one of the broadest range of online investment solutions to individual clients.
We provide clients with autonomy, choice and guidance in the way they want to manage their money. Our SuperApp is also a one-stop-shop, catering to clients’ investment and everyday banking needs. All this with simplicity and an easy user experience.
As a specialised mortgage lending platform, we carefully select the segments we operate in, with the goal of setting new standards of service for our customers and address, when relevant, underserved segments of the mortgage market in jurisdictions we operate in.
With ca. 400 employees at Group level in aggregate, we are growing a world-class Tech platform in Malta to support our pan-European operations, currently in Belgium, the Netherlands and Malta. We compete for talent on an international level, with 25 different nationalities currently represented in the Group. Our work environment is fast paced and constantly changing while fostering a sense of teamwork and pride in participating in MeDirect’s exciting transformation journey.
Headquartered in Malta, MeDirect has a subsidiary bank in Belgium, MeDirect Bank NV/SA. MeDirect is Malta’s third largest banking group in terms of total assets. It is a systemic bank in Malta, and its consolidated group is supervised under the Single Supervisory Mechanism by a Joint Supervisory Team including the European Central Bank, the Malta Financial Services Authority and the National Bank of Belgium.
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