Office & Operations Coordinator

We are looking for a highly organized and detail-oriented individual to join our team as Office & Operations Coordinator. The ideal candidate will have experience with administrative tasks, and be able to handle a variety of tasks, including coordination with, and preparation of schedules for our cleaning contractors and maintenance Department, orders for various supplies and providing customer service.

*ONLY EU/EEA/Swiss nationals who are eligible to work in Malta, or other nationals who are currently in possession of a valid work permit may apply.

Responsibilities:

• Preparing schedules for cleaning contractor, coordination and monitoring quality assurance standards.
• Coordinate with the maintenance depertment, reporting issues referred by the clients, preparing daily schedule of works required. 
• Provide customer service, including responding to inquiries, resolving issues, and troubleshooting problems.
• Responsible for ordering of stock items, equipment, appliances as needed and update records, including customer orders, invoices, and shipping documents.
• Assist with general administrative tasks, such as filing and data entry.

Requirements:

• Can work under pressure, especially during peak season. 
• Fluent in English and at least another main European language is a must. 
• Excellent verbal and written communication skills. 
• Strong customer service skills - be friendly, professional, and capable of delivering exceptional service to guests. 
• Ability to solve problems and concerns in an effective manner. 
• Proficient in computer systems and reservation software is essential. Comfortable using reservation management systems, online booking platforms, and other relevant software tools.
• Strong multitasking and time management skills, necessary to prioritize and complete tasks efficiently, handle multiple tasks simultaneously. 
• Have a good understanding of the policies and procedures to provide accurate information to guests and be able to explain policies when necessary. 
• Possess the ability to work well in a team environment, communicate effectively with colleagues, and assist other team members. Collaborate with other departments such as revervations, sales, maintenance and housekeeping. 
• Organized, professional, and smart in appearance. 
• Experience in a similar role will be considered an asset.

Benefits:

• An attractive salary, matching experience in a similar role
• Indefinite contract after probation period 
• Training will be provided 
• Use of Company mobile phone.