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Front Desk / Customer Care Agent (Maltese Speaking)
Centrecom Limited in Malta is currently looking to recruit a Front Desk / Customer Care Agent (Maltese Speaking) to join their team on a full/part-time basis of 30 hours per week.
Job Role:
Centrecom takes pride in being the Centre of Excellence providing value to our client's businesses by identifying customised solutions. We are the go-to outsourcing partner offering Contact Centre Services, Back Office Functions, Airline Revenue Accounting, and GSA Services. We are looking for a candidates to help with administrative and customer service tasks such as assisting customers face-to-face and over the phone and providing support with any queries or complaints.
The job is based both off-site and in our offices in Mosta, Malta. Candidates will be employed either for 40 or 30 hours per week and rostered between Monday and Saturday.
More about the role and its responsibilities:
- This position calls for a responsible and diligent candidate to join our highly motivated and professional team of Front Desk and Contact Centre personnel, who share the same passion for work
- Selected candidates will be scheduled to work from different locations close to their residences when requested to replace other representatives
- You will be offered an incentive allowance plus an attractive performance bonus over and above your annual salary
- This is by far an excellent opportunity for those who enjoy meeting new people every day, and for those who want to start a new path in the customer care industry
- Training will be provided and delivered on a full-time basis during office hours from our head office in Mosta and selected candidates will also receive on-the-job exposure sessions.
Requirements:
- Be computer literate, preferably in possession of an ECDL certificate
- Fluency in both Maltese and English, both spoken and written, is a must
- Excellent communication and listening skills
- A can-do attitude and the ability to work on their own initiative with limited supervision.
What we have to offer:
- Job-based on an indefinite basis
- Health Insurance
- Mobile schemes
- Gym packages included
- Training and development
- In-house canteen serving different healthy food
- Monthly events
- Free on-site parking at our Mosta Head Office
- Staff discounts in over 50 businesses.
Centrecom Limited:
Centrecom has over a 30-years history of service of excellence in various industries. Our strengths encompass IT infrastructures, voice technology, call centre operations, back-office services, and specific aviation industry applications such as reservations, ticketing, refunds, customer support, baggage services, loyalty programmes, crisis management, complaint management, medical coordination and flight disruption management.
