Accommodation Officer

Atlas Language School in Malta is currently seeking an Accommodation Officer to join their school in Pembroke Malta on a full-time basis. The position reports to the Accommodation Manager.

Atlas Language School is multiple award-winning language schools with operations in Ireland, the UK, and Malta. Our mission is to make each day of our student’s language travel programme an unforgettable life and learning experience and we are dedicated to providing the highest level of service in every aspect of what we do.

Job Role: 
The Accommodation Officer will have responsibility for the supervision of the students in our accommodation in Malta and to assist with reservations, student placement, check-ins and check-outs, and additional student support services. This is an exciting opportunity to join a dynamic and expanding company in the language and travel sector. The role would suit someone who has strong interpersonal skills, is organised, hard-working, and good at problem-solving. 

The position requires weekend work - the standard working week is 40 hours, with a minimum of two days off per week. 

Accommodation Officer Responsibilities include but are not limited to:

• Overseeing the weekend check-in and check-out processes for students at the school and supervising the work and duties of the interns during this process
• Arranging linen and laundry collection from the school for the weekend and after-hours check-ins
• Overseeing airport transfers for arrivals and departures over the weekend and liaising with the transport company to manage any problems
• Investigating any accommodation issues/complaints and dealing with them appropriately.  
• Reporting any accommodation issues to the Accommodation Manager for action
• Overseeing service providers, such as handymen, broadband companies, or others for required fixes, upkeep, and maintenance of student accommodation
• Handling after-hours and emergency calls related to accommodation, transport, and check-ins.   
• Assisting in additional tasks as assigned by the Accommodation Manager.

• You’re outgoing, energetic, and positive
• You like dealing with people, have an approachable manner, and enjoy problem-solving
• Are sensitive to the needs of others and find it easy to empathise with people
• You have worked in a similar role previously
• You are an excellent communicator
• You have good local knowledge of Malta
• You are someone who is organised and has a good eye for detail.
• You are a fluent English speaker
• You have the ability to work under pressure
• You require little supervision and are capable of working relatively independently on weekends and after-hours
• It is essential that the candidate has their own vehicle and a full clean driving licence.