Credit Control and Administration Clerk

A Group of Companies is currently on the lookout for a Credit Control and Administration Clerk

Duties include: 

• To assist in attaining debt collection.
• To maintain contact with current debtors and follow up their accounts on a daily basis.
• To follow up each bad debtor or slow payers (credit problems).
• To communicate politely yet persuasively with debtors by telephone in attempt to determine the reason for overdue payment, review terms of repayment or other repayment concerns in an attempt.
• To obtain payment and follow up their accounts on a daily basis.
• To maintain a systematic process for identifying overdue debtors.
• To make outbound calls, as well as handling inbound calls to service accounts.
• To oversee the mailing of letters to borrowers to encourage payment of delinquent accounts.
• To give information to the Credit Controller to ensure that precaution is taken when selling to delinquent accounts.
• To co-ordinate with the Credit Controller/ Head of Administration and Debt Collection to examine the possibility of legal action for long overdue accounts.
• To ensure that the maximum effort has been made before coordinating with the Credit Controller to assigning bad debt status to the account.
• To maintain files, records, and journals to provide a chronology of collection activity for every overdue debtor’s account, and provide weekly, monthly and quarterly reports of collection results.
• To conduct all business communications in a manner that coincides with the high ethical standards the Company seeks to maintain.
• To provide the Credit Controller with feedback, tracking and reporting all account information or any other information related to debtors of the company.
• To assist departments within the Company by sending out transaction records, bill statements and other mailings, as well as entering changes on the Company database.
• To assist the Head of Administration & Debt Collection on Debtors administration and Credit Control tasks, as required.
• To type memos, correspondence, reports and other documents when required.
• To assist in other clerical duties as required.
• To maintain an adequate stock stationery and other related requirements.

• Minimum of 6 months of office administration experience
• Fluency in both Maltese and English