Senior Manager IT - Technical Support jobs in Malta - April 2025

Senior Manager IT

Malta Further & Higher Education Authority (MFHEA) , Central Malta

Published on 03 Apr 2025

Expires in 8 days (15 Apr 2025)


Interested persons wishing to apply for this post are kindly requested to submit:

  • An expression of interest
  • Copy of the applicant’s Identity Card (Original to be presented on interview)
  • Curriculum Vitae (CV)
  • Police Conduct Certificate (Not issued more than 30 days before the application date)
  • Copies of Qualifications (Originals to be presented on interview)
  • Any other pertinent documents (Originals to be presented on interview).

Applications are to be submitted by clicking on the 'Apply for this Job' button by not later than Monday 15th April 2025.

Receipt of applications will be confirmed within three working days.

Remuneration and Benefits:

The annual salary attached to this appointment for the year 2025 shall be €32,532 + €272.48 COLA 2025. Remuneration will eventually be revised upon entry of the new collective agreement for 2025. (as per current collective agreement, which expired in 2024). The officer will also be entitled to applicable allowances.

MAIN DUTIES & RESPONSIBILITIES:

Key Responsibilities

1. Job description

General

1. The Senior Manager IT will primarily be responsible for all IT related issues at MFHEA.

Responsibilities:

2. Supports Malta Further and Higher Education Authority (MFHEA) on all processes related to IT (though not exclusively), as well as other areas as may be designated by the CEO from time to time. Also expected to perform any other functions and tasks that may be assigned by the CEO and Management

3. Draws quotations or specifications for the procurement of IT products or services

4. Determines strategy and orientation of IT and telecom systems at MFHEA

5. Determines IT quality and security procedures and telecom systems and monitors their application

6. Determines and conducts risk management of IT systems (security, reliability, integrity, confidentiality)

7. Oversees subcontracting of IT projects

8. Designs an IT strategy based on Management keynotes and user demands

9. Supervises the implementation of the IT strategy

10. Monitors domain or project: Architecture (System, Network)

11. Monitors domain or project – Maintenance

12. Monitors domain or project – Research, Innovation and Development

13. Proposes technical solutions

14.Supervises and coordinates the execution of projects

15. Stays informed on technical developments in the IT and telecom systems fields

16. Manages MFHEA’s website and MFHEA’s social media platforms

17. Manages, upkeeps and maintains MFHEA’s online database

18. Liaises as may be required with MITA, MYER’s CIO, and other technical personnel on all matters relating to the use of IT and telecom systems by MFHEA staff

19. Maintains equipment supplies including IT equipment

20. Together with the Head, the Manager will work on reviewing and strengthening MQRIC processes and procedures

21. Collaborates and liaises with all internal and external stakeholders on issues in the related area of responsibility, and facilitates networking within MFHEA

22. Compiles and draws reports for the CEO, the MFHEA board, the Unit Head or as may be required from time to time

23.Sources, compiles and analyses the information required to support the above functions.

2. Ancillary

1. Participates in and contributes to initiatives related to the Authority

2. Attends and participates in events both locally and abroad as may be directed by the Authority

3. Undertakes any other assignments that may be related or conducive to the attainment of any of the above

4.Supports the Authority and its objectives efficiently and effectively

5. Ensures that all assigned tasks are retained in high confidence

6. Assists in other functions as may be required.

3. Internal Relations

1. Maintains a professional relationship with all MFHEA employees

2. Works in close cooperation with Heads, Senior Managers and Managers responsible for the other units within MFHEA

3. Provides the necessary assistance and contributes to the Authority’s overall efficiency and effectiveness.

4. External Relations

Represents and works in the best interest of the organisation.

Tasks and duties of the job holder are not limited to the above listed and employee may be assigned other duties.

Key Areas of Competence:

IT and Telecommunication Systems Eligibility requirements and personal qualities - The qualifications, experience, skills, and other attributes required of the applicant.

Minimum Qualifications and Experience Required:

A minimum of a recognised Level 6 Degree (or comparable professional qualification) in the IT field and 3 years managerial experience. Candidates with previous management experience will be given preference.

Skills Required:

  • Excellent supervisory and leadership skills
  • Excellent managerial skills
  • Excellent interpersonal and negotiation skills
  • Assertive and with excellent written and verbal communication skills
  • Excellent organisational/ administrative skills
  • Strong analytical and problem-solving skills
  • Excellent time management skills and demonstrable ability to meet deadlines
  • Good computer skills.

Required Personality:

  • Clean criminal record
  • Reliable nature and loyal disposition
  • A team player
  • Able to manage sensitive situations and information with confidentiality, tact and empathy, professionalism, and diplomacy
  • Discernment and discretion are essential
  • Analytical mindset and gives attention to detail.

Documents required upon application:

1. An expression of interest

2. Copy of the applicant’s Identity Card (Original to be presented on interview)

3. Curriculum Vitae (CV)

4. Police Conduct Certificate (Must not have been issued more than 30 days before application date)

5. Copies of Qualifications (Originals to be presented on interview). Certificates issued by foreign institutions are to be covered by the pertinent MQRIC statement

6. Any other documents deemed pertinent (Originals to be presented on interview).


Malta Further & Higher Education Authority:
The Malta Further and Higher Education Authority (MFHEA) was officially launched on the 8th January 2021 and is legislated by the revised Education Act which came into force on the 1st January 2021. Our tagline is ‘Quality Education for Confident Futures.’
Our mission statement is:
“to foster the development and achievement of excellence in further and higher education in Malta through research, effective licensing, accreditation, quality assurance, and recognition of qualifications established under the Malta Qualifications Framework.”

salary
€32,532 / year
Salary
time
Full Time
Job Type
experience
Experienced (3 years +), Middle Management
Experience Level
category
Technical Support
Category
industry
Education & Training
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