IT System Administrator

The IT System Administrator is an entry-level, hands-on position responsible for supporting the company's IT infrastructure. You'll work as part of a team to ensure the smooth operation of critical systems, providing technical support to end-users, and assisting with various IT tasks.

Responsibilities

• Provide end-user support by troubleshooting hardware, software, printer, login, and network issues.
• Deliver remote desktop support to diagnose and resolve user problems.
• Manage support tickets, ensuring timely resolution and clear communication.
• Create and maintain knowledge base articles and user documentation.
• Administer Active Directory, including user accounts, groups, permissions, and access control.
• Create new user accounts, email, applications, and network access.
• Perform password resets and manage the full user account lifecycle.
• Install, configure, and maintain operating systems and software.
• Deploy software updates and apply security patches.
• Monitor and optimise system performance and reliability.
• Assist with network troubleshooting, device configuration, and performance monitoring.
• Support data backup, recovery, and disaster recovery processes.
• Document IT procedures and maintain user guides.

Requirements

• Experience in managing network and firewall devices
• Experience in managing Microsoft Windows Server environments
• Experience in ITIL processes
• Experience in Microsoft platforms and products such as Microsoft Office 365 & other Microsoft Products

Education and Experience

• A Diploma/Advanced Diploma in IT/Computer Studies or an equivalent.
• Microsoft Certified: Windows Server Hybrid Administrator Associate or equivalent would be considered an asset
• Minimum 1 year in a similar role

Benefits

• Free Lunches
• On the job training