IT Support Specialist

Our client is a leading law firm.

• Diagnose and resolve hardware and software issues in a timely manner;
• Provide technical support to end-users, assisting non-technical staff with troubleshooting and system-related queries;
• Maintain and monitor IT systems, performing routine checks and maintenance to ensure optimal performance;
• Manage user accounts and access permissions, including setup, updates, and deactivation;
• Keep accurate records of technical issues, resolutions, and internal processes;
• Liaise with external IT service providers and vendors when required.

• Diploma or Degree in Information Technology or a related field;
• Minimum of 1-3 years’ experience in an IT support role;
• Experience working in a user support or helpdesk environment will be considered an advantage.

• Strong communication skills, with the ability to interact effectively with both technical and non-technical users;
• Good problem-solving abilities with a methodical and patient approach;
• Ability to work independently as well as within a team;
• Strong organizational skills with the ability to manage multiple tasks;
• Ability to work under pressure and meet deadlines.

  *Please note that all job applicants will be automatically added to the Broadwing LTD candidate database and will receive an automatic email with user credentials to benefit from our online platform.