IT Helpdesk

A leader in the FMCG in Malta is seeking to employ an IT Helpdesk to join their ever-growing team. Reporting to the IT manager, the selected candidate will be meticulous with a keen eye to deatail. Ready to learn and grow and be impactful in their duties.

Responsibilities:

• Assisting staff with the day-to-day queries and issues.
• Responding to these issues in a timely manner and escalate any issues as soon as possible if solution cannot be found.
• Assisting in the gathering of quotes, purchasing and implementation of new hardware and software
• Managing the company’s IT inventory database.
• Ensuring that all company stakeholders are provided with their respective IT equipment, and provisioning of relevant accesses and user accounts.
• Liaising with company third-party providers and ensuring that they abide to the stipulated SLA’s
• Monitoring daily, system resources, backups, anti-viruses and spam portals to ensure smooth running of company’s systems.

• Knowledge of Active Directory and Office 365,
• CompTIA A+ certification or equivalent,
• Minimum driving licence B
• Professional communication skills
• Fluent in speaking and writing in English
• Must be willing to learn and attend courses to enhance their knowledge.
• Good organizational skills

• Possession of industry certifications such as CCNA and MSCA is considered an asset
• Diploma in IT or equivalent