ICT Support Officer

A leading company in Malta is seeking to employ an ICT Support Officer to join their existing team. The successful candidate will have a proven track record of providing technical support and have a good understanding of computer systems, and software applications.

Responsibilities:

• Oversee helpdesk requests and provide 2nd tier support for technical staff.
• Assist junior staff and support when necessary.
• Liaise/escalate with relevant software vendors and suppliers.
• Assist with the implementation of new ICT projects and initiatives.
• Provide training to staff on the use of ICT systems and software applications.
• Maintain accurate records of hardware and software asset inventory.
• Responsible for proper IT documentation, policies and procedures;

Knowledge on any of the below, although it is not a requirement, will be considered an added advantage:

• Avaya Contact Centre Platform
• Microsoft Power Suite
• Compliance with ISO standards

• Proven experience as an ICT Support Officer or similar role.
• Strong knowledge of computer systems, and software applications.
• Ability to troubleshoot technical issues and provide solutions.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet deadlines.
• Ability to work in a team environment.

• Certification in a related field will be considered an asset