EUAA ICT Assistant - interim support

Konnekt forms part of a consortium handling temporary employment for The European Union Agency for Asylum (EUAA) in Malta. The consortium is formed by EMCS, PayrollMalta, Talexio, FASTER Group & Konnekt. By applying for this role, you consent to share your information with the consortium partners. 

ICT Assistant - interim support

Location: EUAA HQ - Valletta Grand Harbour and Trident Building

Tentative start date: 16.05.2025

Salary Category III - Gross monthly: 3,062.39 Euros.

Job Description

• Dealing directly with staff either by telephone, email or in person at operational locations (which will include travelling outside of Malta). 
• Efficient handling of IT related issues assigned using the means available
• Tracking and updating issues related to operations in the ICT Ticketing System
• Proper escalation of issues to the 2nd or 3rd Level ICT Helpdesk
• Support in maintaining an up-to-date assets and inventory database
• Ensuring the smooth running of Video- and tele-conferencing facilities
• Installing hardware and software components, updates, workstations, peripherals and mobile phones, videoconferencing units, and logical unit support, while ensuring maintenance
• Carry-out pre-deployment quality control for desktop and laptop platforms
• Establish and update respective release and maintenance documentation - Ensure hard drive encryption is applied according to ICT procedures
• Assist with the coordination of technical support with external service suppliers and contracted vendors, specifically regarding audio and video equipment in the EUAA and local Authority facilities
• Collaborate and support the maintenance of the Documentation and in the operation of available ICT applications
• Coordinate in the delivery / replacement of ICT Equipment which are critical to the smooth running of the operation.

Minimum requirement

• Post-secondary education attested by a diploma, OR Secondary education attested by a diploma giving access to post-secondary education and appropriate professional experience of at least one year.
• Knowledge in ITIL or other ICT Service Management Frameworks
• Thorough Knowledge of English (level C1 in all dimensions as per the Common European Framework of Reference for Languages or CEFRL); 

Advantageous criteria

• Experience within an ICT Service Desk team (ITIL Standard) 
• Experience with Atlassian Jira (ticketing system). 
• Customer Care Experience.

Required skills and competencies

• Must be comfortable working within a multi-cultural environment
• Must display a pro-active attitude towards resolving issues 
• Must display the ability to work within a team and adapt to changing circumstances in a challenging environment.
• Demonstrated analytical skills;
• Drafting reports;
• Ability to work under pressure and accomplish multiple tasks;
• Good communication skills and well developed interpersonal skills;
• Accuracy and attention to detail; 
• Must be willing to travel.

Non-resident rate: Non-Maltese employees who are moving to Malta for the purposes of employment will be subject to "Non-resident" tax rates for the first 183 days from arrival – these are higher than the standard rates. Once 183 days of residence are reached, income tax will be recalculated for the entire period of employment in the current year from arrival in Malta, and the tax will be adjusted to recover any overpaid tax. If the 183-day period extends into the following year, and 183 days of residence in Malta are not accumulated, the overpaid tax will need to be claimed back from the authorities with personal income tax return.

To estimate the effect of Resident and Non-resident rate on salary, please use the following link: https://www.konnekt.com/find-a-job-in-malta/salary-calculator