Products Specialist - Products Strategy Unit

We’re a leading financial institution, a key player in the Maltese market and part of a highly diversified multi-national group of companies. Employing a team of over 270 employees, the Bank offers a full range of lending and savings solutions to both personal and business customers. We strive to offer a highly personalised service through our network of thirteen retail branches spread across the Maltese Islands.

‍We’re a team of inspired people who believe that opportunities start with a conversation.

Duties & Responsibilities:
The Product Specialist will work closely with team members and cross-functional streams within the Bank to deliver innovative financial solutions that meet customer needs and drive business growth and profitability. This role requires an understanding of banking products, customer behaviour, market trends, and regulatory requirements. 

The Product Specialist will work closely with team members and cross-functional streams within the Bank to deliver innovative financial solutions that meet customer needs and drive business growth and profitability. This role requires an understanding of banking products, customer behaviour, market trends, and regulatory requirements. 

You will be responsible to:
Product Development, Management and Reporting

• Define and manage product requirements, user stories, and specifications, ensuring alignment with business objectives and customer needs, while maintaining accurate documentation using Jira, Confluence, and related tools
• Drive continuous product improvement through data-driven insights by monitoring KPIs, gathering feedback, and delivering enhancements that maximise customer value
• Support the product team in providing internal teams with product knowledge, training materials, and performance insights through dashboards and reports
• Collaborate with commercial units and customer support teams to develop and execute targeted product campaigns that drive adoption and engagement.

Product Testing, and Post-implementation Monitoring

• Support the preparation of business test cases and UAT plans under the guidance of senior team members
• Assist in executing System Integration Testing (SIT) and User Acceptance Testing (UAT), including logging defects and coordinating with relevant teams for resolution
• Maintain test documentation and contribute to product readiness by ensuring records are accurate and up to date
• Support post-implementation activities, including issue tracking, documentation updates, and assisting with lessons learned sessions.

Customer and Market Analysis

• Conduct market research and competitive analysis to identify opportunities for growth and innovation
• Manage the Bank’s Customer feedback platforms and complaints and analyse such feedback to consider improvements or reviews of existing products and services
• Assist in complaint handling and resolution by supporting administrative tasks, tracking complaints, coordinating with stakeholders, and ensuring compliance with regulatory requirements and internal procedures.

Cross-functional Collaboration

• Participate in internal teams to ensure smooth product launches and adherence to legal and regulatory requirements
• Keep up to date with the Bank's Complaints Register by liaising with different internal stakeholders
• Support product initiatives
• Support in the preparation of documentation and reports required for audits and reviews.

Project Management

• Participate in cross-functional project teams to deliver product initiatives on time and within budget
• Support the Head of Products and team members in setting team goals and objectives and contribute to overall team success.

Competencies and experience
You must possess: 

• Analytical and problem-solving skills
• Project management skills, including experience with Agile methodologies
• Strong communication and presentation skills, with the ability to be persuasive and assertive
• Working knowledge in product management tools (e.g., Jira, Confluence) and Microsoft Office Suite (Excel, PowerPoint, Word)
• Strong customer-centric mindset with a focus on delivering high-quality products and services
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities with attention to detail
• A positive and can-do attitude.

In addition:

• Bachelor’s degree in Banking, Computer Science, Business Management, Economics or a financial-related area
• Have at least 1 year of work experience in banking and product development, ideally with a focus on banking technology
• Knowledge of banking products (e.g. deposits, lending, digital banking) and industry trends
• Experience in banking technology, preferably on Temenos’ suite of products will be considered an asset.

What we Offer

• Ongoing personal development
• Preferential interest rates on home loans, personal loans and home value loans
• Comprehensive support for academic advancement through fully subsidized staff study loans
• Private clinic health insurance coverage, extendable to dependants
• Life insurance and personal accident cover
• Free ophthalmic examinations
• Private counselling sessions in collaboration with Richmond Foundation
• Additional half-day leave for birthday celebrations
• Annual performance appraisals and salary reviews
• €250 annual wellness allowance
• Complimentary mammogram screenings for female employees aged over 40 and PSA screenings for male employees aged over 40
• Flexible work arrangements (role permitting); and
• Various corporate discounts.

BNF Bank plc is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.