Systems Support Administrator

One of Malta's leading manufacturing companies is looking to employ a Systems Support Administrator, due to an internal promotion and growth. The selected candidate must be a quick learner with a can-do attitude and willing to work in a fast paced environment. Working on new technologies and systems is the order of the day while working on some cutting edge machinery.

Responsibilities:

• Follow incidents management best practices to ensure prompt resolution, escalation and root cause elimination provide 1st & 2nd level support to end users
• Coordinate 3 rd level technical support with 3rd party ICT engineering teams
• Deliver ICT training for end users
• Develop and maintain a solid understanding of all FCP end user technology deployments
• Monitor end user systems performance metrics , security and non-compliance incidents
• Deploy IT end user equipment, software, and all relevant updates
• Perform employee on-boarding, off-boarding and overall user profile management
• Maintain all documentation, inventory and usage of internal IT systems and ICT consumables
• Support technical investigation to address vulnerabilities
• Collaborate with works with various users and technical resources from different departments to deploy end user technology projects
• Modification of practices and procedures and determine own priorities

• Minimum of 3 years’ of ICT professional experience
• Experience in systems support, server administration and networks.
• Knowledge of ICT end user support and incident management techniques
• Knowledge of end user hardware, software and peripherals
• Knowledge of Microsoft Windows and Office software suite & MS Server Operating systems
• Strong technical knowledge of administration of virtualised environments, Remote Desktop Services, Microsoft Active Directory & Office 365 user administration.
• Knowledge of LAN/WAN and telecommunications technology
• Capability to choose required procedures for tasks
• Capability to search for solutions, analyse requirements, and organise work effectively

• MQF Level 5 qualification in Computer Engineering or Computer Systems & Networks
• Cisco & Microsoft professional certifications